help desk technician
Shineatek
Vegreville, AB
Salary$$18 to $20HOUR hourly for 37.5 hours per week
Terms of employment Permanent
Full time
Day, Flexible Hours, Morning
08:00 to 16:30
Start date As soon as possible
Vacancies 1 Vacancy
Job no. 1235929
Source Job Bank
Job requirements
Languages
English

Education
College/CEGEP or equivalent experience

Experience
Experience an asset

Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties
Work Setting
Consulting firm; Help desk
Security and Safety
Criminal record check
Own Tools/Equipment
Cellular phone
Transportation/Travel Information
Own vehicle; Willing to travel; Valid driver's licence; Travel expenses paid by employer
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Sitting; Bending, crouching, kneeling; Tight deadlines
Work Location Information
Willing to relocate
Computer and Technology Knowledge
Word processing software; TCP/IP; Spreadsheet; MS Windows; Internet; Networking hardware; Networking security; Servers; Security software; MS Office; Desktop applications; Information Technology Infrastructure Library (ITIL)
Personal Suitability
Effective interpersonal skills; Team player; Excellent oral communication; Excellent written communication; Client focus; Organized