An enthusiastic problem-solver and passionate about IT, as well as an expert at customer service and client care. Your focus will be on providing first-line reactive and proactive support to our client base via phone, email, or at a client location. You will be responsible for working on our clients’ infrastructure as well as our own, and will handle desktop support and troubleshooting problems related to networking, servers, virtual environments, and other devices. Your extensive communication skills will assist you in keeping our clients updated, informed, and content.
The Technical Support Specialist is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations. This will be accomplished by performing question/problem diagnoses, guiding users through to issue resolution, communicating technical solutions in user-friendly language, and conducting end-user training where necessary. The Technical Support Specialist is also responsible for recording problems/solutions within the help desk in-house ticketing system.
