Dental Receptionist / Treatment Coordinator Lynden Hills Dentistry | Brantford, Ontario
Full-Time | $28.00–$33.00 per hour
Monday–Friday | No Weekends | No Late Evenings
Are you an experienced dental administrator who enjoys connecting with patients, keeping a busy practice organized, and helping patients confidently move forward with their dental care? Lynden Hills Dentistry is growing, and we are looking for a motivated, dependable and patient-focused Treatment Coordinator / Dental Receptionist to join our team.We are a well-established, comprehensive dental practice providing care to patients of all ages. Our vision is simple: improving quality of life by delivering exceptional dentistry with great customer service.Why Join Lynden Hills Dentistry?We want our team members to enjoy coming to work, continue developing their skills and feel that they are an important part of the practice.We offer:
- No weekends
- No late evenings
- Consistent full-time weekday hours
- Competitive pay of $28.00–$33.00/hour, based on experience
- A modern, established and growing dental practice
- Opportunities to learn, grow and take on greater responsibility
- A collaborative team environment
- Exposure to comprehensive dentistry and advanced treatment
- A role where your initiative and contribution are valued
Our Office Hours
- Monday: 8:00 a.m. – 5:00 p.m.
- Tuesday: 9:00 a.m. – 6:00 p.m.
- Wednesday: 8:00 a.m. – 5:00 p.m.
- Thursday: 8:00 a.m. – 5:00 p.m.
- Friday: 8:00 a.m. – 1:00 p.m. (By Appointment Only)
- Saturday & Sunday: Closed
No weekends and no late evenings. About the Role
This is more than a traditional reception position. You will play an important role in creating an exceptional patient experience from the first phone call through treatment completion.You will help manage scheduling, patient accounts, insurance, treatment coordination and follow-up while ensuring patients feel welcomed, informed and confident in their care.We are looking for someone who takes initiative, follows through and takes ownership of their responsibilities rather than waiting to be told what needs to be done.
Key Responsibilities
- Provide a warm, professional experience for patients by phone, email and in person
- Schedule appointments and actively help maintain a productive, full schedule
- Welcome and onboard new patients
- Check patients in and out and ensure accounts are properly managed
- Review treatment plans, fees and financial arrangements with patients
- Send and follow up on insurance estimates and predeterminations
- Follow up with patients regarding outstanding and unscheduled treatment
- Manage accounts receivable and patient payment arrangements
- Respond to patient calls, messages and emails promptly
- Communicate patient questions, concerns and scheduling needs with the clinical team
- Utilize dental software and technology for scheduling, communication and patient management
- Track relevant practice KPIs and administrative follow-up
- Support the Office Manager and clinical team with day-to-day practice operations
- Assist with other administrative responsibilities as required
Who We're Looking ForYou may be a great fit if you are:
- Patient-focused and genuinely enjoy helping people
- Friendly, professional and confident communicating with patients
- Highly organized and dependable
- Comfortable taking initiative and working independently
- Strong at follow-through and completing tasks without constant supervision
- Able to prioritize in a busy dental environment
- Comfortable discussing treatment fees and financial arrangements
- A strong team player who communicates well with both administrative and clinical staff
- Interested in learning, improving and growing with the practice
Qualifications
- 1–2+ years of dental administration, reception or treatment coordination experience preferred
- Previous dental office experience is strongly preferred
- Strong written and verbal communication skills
- Excellent organizational and time-management skills
- Strong computer and technology skills
- Experience with dental practice management software is an asset
- Experience with insurance, predeterminations, treatment coordination and accounts receivable is an asset
- Ability to work independently while contributing to a collaborative team
The DetailsJob Type: Full-Time
Pay: $28.00–$33.00 per hour, based on experience
Schedule: Monday to Friday
Weekends: None
Late Evenings: None
Location: Brantford, Ontario – conveniently located near Highway 403
Work Location: In person If you are looking for a long-term opportunity where you can build relationships with patients, take ownership of your role and become an important part of a growing dental practice, we would love to hear from you. Apply today and tell us why you think you would be a great addition to the Lynden Hills Dentistry team. Lynden Hills Dentistry welcomes applications from qualified candidates of all backgrounds and is committed to providing an inclusive and respectful workplace.
Pay: $28.00-$33.00 per hour
Work Location: In person
