Accounting Support Analyst
Deltek, Inc.
Remote
Deltek is actively seeking an Accounting Support Analyst to join our growing Customer Care group! This position will be responsible for providing bi-lingual (English & French Canadian) accounting software support to clients utilizing Deltek products. This opportunity is offered on a remote basis. Deltek's work environment is challenging, innovative, and fun - come join our team!

Responsibilities
Troubleshoot a wide range of accounting issues, including billing, payroll, general ledger and reimbursement issues.
Work in a team environment and provide support to customers via telephone, e-mail, chat, and the internet.
Work activity involves assessing the nature of customer problems and resolving most support issues.

Qualifications

Canadian citizenship is required
Background in Accounting or Finance
Strong bi-lingual oral and written communication in English & French Canadian
2+ years customer service or software support experience is preferred
Bachelors Degree in Accounting or related field preferred
Successful history working in a team environment
Refined problem solving skills
Able to multi-task in a fast-paced environment
Superb customer service skills
Must have the ability to work independently and be self-motivated
Proficiency with Microsoft Office applications
Direct experience with Vision software is preferred
IND 789