The Career Foundation is seeking a Litigation Paralegal, on behalf of mur Partner Employer, a Debt Recovery Agency, located in Thornhill, ON.
We’re looking for driven, money-motivated, confident communicators to join our team as a Call Centre Agent at our office in Thornhill and guess what?
You don’t need years of experience to succeed here. You just need the right mindset.
Position: Call Centre Agent
Location: Richmond Hill, ON L4B 1H8 (Thornhill)
Pay: Base Salary starting at $3300 per month PLUS COMMISSION
Required Work Hours From Our Office:
- Monday: 8:30 am - 5:00 pm
- Tuesday: 8:30 am - 7:30 pm
- Wednesday: 8:30 am - 5:00 pm
- Thursday: 8:30 am - 5:00 pm
- Friday: 8:30 am - 4:00 pm
- Plus 1 Mandatory Saturday Shift per month - 8:30 am - 12:00 noon
Job Description
- Conduct inbound and outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries.
- Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
- Maintain compliance by use of proper policy, procedures, and scripts.
- Accurately record all details of communications and activities within the system.
- Proactively monitor and investigate accounts to locate pertinent information to aid collection.
- Identify cases for special handling according to company criteria, including legal actions and asset attachment.
- Maintain a clean and secure work environment.
- Ensure collection goals are obtained.
Qualifications
- Strong negotiation and customer service skills
- Detail-oriented, organized, efficient and able to multi-task
- Proficient computer skills with working knowledge of MS Word, MS Excel, and MS Outlook
- Superior oral and written communication skills
- Experience using third-party bank database systems an asset
- A collection or sales background is an asset
- Bilingualism is an asset
Benefits
- Competitive salary, paid training, and a commission structure
- Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
- Group Benefits (health, life, dental insurance plan - for full time employees)
- Career advancement and promotional opportunities
If you have an eye for detail, strong communication (written and verbal) skills, with the ability to multitask, We would like to hear from you. In our dynamic and rapidly changing environment we are looking for individuals who exude an enthusiastic and positive attitude ready to work towards a target and maintain our superior customer experience.
Benefits:
- Dental care
- Extended health care
- On-site parking
This job requires you to work from the office. Are you able to commute to Richmond Hill?
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
Language:
- English Fluently (required)
Pay: From $3,300.00 per month
Benefits:
- Dental care
- Extended health care
- On-site parking
Ability to commute/relocate:
- Richmond Hill, ON L4B 1H8: reliably commute or plan to relocate before starting work (required)
Experience:
- Call center: 1 year (preferred)
- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
