Job Overview
About the Role
Are you a proven leader in automotive service who knows how to run a profitable shop, drive front-counter sales, and build customer loyalty? We are seeking an experienced, dynamic Store Manager to take full operational leadership of our Campbell River location.
In addition to leading staff and driving business growth, you will play a hands-on role at the counter—handling service advisor responsibilities, managing customer interactions, and keeping shop workflow tight. If you thrive in a fast-paced environment, possess solid mechanical knowledge, and know how to coach a team to victory, we want to hear from you.
What You’ll Do
- Lead Operations & Workflow: Oversee daily store operations, technician scheduling, and shop workflow to maintain high efficiency and meet deadlines.
- Master the Counter: Perform daily service advisor duties—greeting customers, identifying vehicle needs, writing up repair orders, and delivering clear, transparent recommendations.
- Drive Sales & Profitability: Implement sales strategies to hit store targets, maximize average repair orders, and build long-term customer retention.
- Manage & Coach Staff: Supervise, train, and hold technicians and junior staff accountable to operational, safety, and customer service standards.
- Financial & Administrative Management: Handle daily cashiering, reconcile transactions accurately, and resolve customer escalations with professionalism.
- Maintain Safety & Standards: Keep the shop, counter, and customer areas clean, organized, and compliant with safety regulations.
What We’re Looking For
- Leadership Experience: Proven track record as a Store Manager, Assistant Manager, or Lead Service Advisor in an automotive repair facility or dealership.
- Technical & Operational Knowledge: Solid grasp of vehicle systems, repair processes, and diagnostics to communicate effectively with both customers and technicians.
- Sales & Communication: Strong sales mindset with a natural ability to present service recommendations confidently and build trust.
- Multitasking & Calm Under Pressure: Ability to manage a busy front counter, prioritize competing demands, and keep the shop moving forward.
- Financial Accuracy: Proficient in cash handling, daily reconciliation, and tracking shop KPIs.
What We Offer
- Extended Health Care & Dental Care
- Vision Care & Life Insurance
- Paid Time Off
- On-Site Parking
- Dynamic work environment with strong leadership support and growth potential
Pay: From $5,000.00 per month
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Application question(s):
- Describe your automotive service management experience, specifically highlighting your team leadership, coaching, and front-counter management background
- Are you comfortable actively selling automotive maintenance and repairs at the counter while building long-term customer trust?
- In your own words, how do you handle a busy front counter, incoming calls, an upset customer, and technicians needing direction all at the same time?
- What was your average monthly revenue (or key target KPI) at your last store, and what specific operational change did you implement that directly increased profitability or performance?
- When a technician falls behind schedule or a team member strays from standard workflow, how do you directly handle it to keep the day on track while maintaining shop accountability?
Work Location: In person
