Job Overview
Central Concrete and Flooring Accessories Inc. is seeking a sales-driven, customer-focused individual to join our Kelowna team in an Inside Sales/Shipper & Receiver role. This position is primarily a sales and customer relationship role, supported by hands-on involvement in warehouse shipping and receiving operations.
The successful candidate will spend approximately 60% of their time generating sales, building customer relationships, and managing the order-to-delivery process, and 40% of their time supporting shipping, receiving, and warehouse operations. This role suits someone who is energized by sales conversations and customer problem-solving, while still being comfortable on the warehouse floor as needed.
Key Responsibilities
Inside Sale
- Serve as the primary point of contact for in-store and telephone customers, generating sales leads and building lasting customer relationships.
- Provide personalized guidance to customers, recommending appropriate concrete and flooring products, services, and solutions to meet their specific needs.
- Quote customers within the approved pricing structure, ensuring value-added products and premium services are offered on every order.
- Process sales orders, quotes, and invoices accurately and efficiently, entering information into the system while simultaneously confirming details with customers on the call.
- Facilitate the full sales and delivery process, including placing orders, scheduling deliveries, and coordinating logistics to ensure timely and accurate fulfillment.
- Handle customer complaints and inquiries promptly and professionally, investigating issues, resolving problems, and escalating as needed to ensure satisfaction.
- Maintain accurate records of transactions and customer inquiries, documenting information in the system and following up as necessary.
- Stay informed on company products, services, and promotions to provide accurate, up-to-date information and proactively identify upsell opportunities.
- Coordinate closely with the shipping and receiving function to ensure customer orders are prepared and shipped accurately and on time.
Shipping & Receiving
- Operate a forklift safely to move received product and prepare product for shipping.
- Verify product expiration codes and inspect incoming shipments for accuracy and condition.
- Lift and stock cases of product/merchandise according to documented procedures.
- Process required shipping/receiving paperwork and maintain accurate records for reporting and tracking.
- Track shipments and verify receipts as required, managing inventory of shipping materials and supplies.
- Sort and distribute incoming shipments to the appropriate areas.
- Maintain an organized warehouse, shipping/receiving area, and yard in accordance with policies, procedures, and safety regulations.
- Other duties as assigned by the organization.
Qualifications
- Minimum 2–3 years of experience in inside sales or customer service, preferably in construction, flooring, concrete, or building materials.
- Demonstrated sales acumen, including comfort with upselling, quoting, and closing orders in a fast-paced, customer-facing environment.
- Exposure to or willingness to work in a warehouse/shipping and receiving environment; prior experience is an asset but not required.
- Strong communication skills, both verbal and written, with the ability to effectively present and articulate product features and benefits.
- Excellent interpersonal skills with the ability to build rapport and trust with customers and colleagues.
- Strong organizational, time management, and prioritization skills, with the ability to multitask while on customer calls.
- Comfort operating material handling equipment such as a forklift; forklift certification is an asset.
- Ability to perform occasional heavy lifting; physically capable of lifting 55 lbs without assistance when supporting warehouse tasks.
- Ability to remain calm under pressure, problem-solve creatively, and handle difficult situations with professionalism and tact.
- Self-motivated with high energy, a positive team attitude, and a strong commitment to customer service.
- High school diploma or equivalent required; additional education or training in sales, customer service, or a related field preferred.
Working Conditions
- This is a full-time, hourly position, Monday to Friday. Possible Saturday rotation schedule in future.
- Primarily customer-facing and desk/counter-based, with regular movement into the warehouse to support shipping and receiving.
- Role requires the ability to sit and stand for extended periods, and to perform physical warehouse tasks as needed.
While we thank each applicant, only qualified candidates will be contacted for interviews. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
Job Type: Full-time
Pay: $25.00-$30.00 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
Application question(s):
- How many years of forklift experience do you have?
Work Location: In person
