Customer Service Specialist
Markham, ON

Job Description

DirectBuy is an international company that enables its members to avoid traditional markup and purchase an unprecedented selection of quality merchandise at unparalleled prices at our exclusive members-only showrooms. The primary job of a Customer Service Specialist is to ensure customers receive timely, accurate and knowledgeable information about product selection in the area of assigned specialty. This is a temporary position for approximately 1 year with the possibility of becoming a formal position. Other responsibilities include:

  • Process (enter) merchandise orders into the computer
  • Command thorough product and manufacturer knowledge in designated area of showroom.
  • Process members orders accurately and quickly
  • Assist members on the showroom floor with product selection and questions
  • Process and resolve member inquiries


  • Previous experience with furniture, flooring or home improvement industry an asset
  • Excellent customer service skills
  • Outstanding problem solving, organizational, and time management skills
  • Ability to work varied schedule that includes weekday evenings until 7pm and Saturday's

Job Types: Full-time, Contract

Salary: $16.00 /hour


  • customer service: 1 year (Required)