Status:
Regular, Full time
Location:
Mississauga, Ontario
Job Description
Reporting To:
Director Sales Operations - Telecom
Key Accountabilities
Manage sales strategies for the Ontario Telecommunications market focused on ensuring Noramco Telecom achieves significant market share of Ontario’s Telecommunication, Broadband, and Wireless Product Distribution by performing the following:
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Establish and / or maintain a Vendor / Customer relationship with Tier One & Tier Two Telecommunication Companies
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Develop and / or grow sales with Tier One & Tier Two Telecommunication Companies
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Expand and grow Noramco’s network of Regional Service Providers
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Expand our grow Noramco’s Telecom Contractor Customer Base
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Identify and position Noramco’s portfolio with National WISP’s and Wireless Operators
Assist managing local vendor relationships to ensure Noramco Telecom is viewed as a prominent partner for distribution of Telecom Products. Large projects and branch inventories will be leveraged with strategic vendor partners to ensure we consistently receive competitive pricing.
Work in conjunction with regional PC Managers to ensure an efficient flow of inventory is maintained at each branch and aligns with your respective business. Establish regular cadence with PC Managers to ensure there are good lines of communication to effectively manage product lines with our vendors. Ensure slow-moving inventory is managed and commodity items are in adequate supply. Work with the PC Managers to redistribute inventory as required.
Job Duties
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Ensure all job functions are performed in accordance to the Guillevin Standard Practice Instruction (SPI) Manual;
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Work with the National Director, Sales Operations to:
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develop strategic initiatives focused on achieving sales goals for your region;
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manage customer expectations and contribute to a high level of customer satisfaction;
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compile information and data related to customer and prospect interactions;
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develop strategic customer profile sheets in your region;
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develop and maintain a healthy mix of Broadband and Wireless list of accounts;
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Manage sales and expense budgets to realize our annual forecasted objectives;
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Collaborate with others on the Noramco Telecom Team to provide consistent and accurate sales forecasting;
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Work strategically with current and prospective clients to identify their needs for existing and / or new products;
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Manage your accounts effectively and become a trusted advisor in each of your Broadband or wireless customers;
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Respond to and processes incoming inquiries and orders;
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Work with the Credit and PC Managers to effectively open new accounts in the respective regions;
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Ensure a healthy sales funnel and 12-month rolling pipeline is managed accurately and effectively;
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Leverage Noramco’s ERP and CRM capabilities and platforms to strategically position its solutions with your customers;
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Develop and maintain Customer Profile sheets for key and strategic accounts in your region;
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Provide basic technical support on products when customer inquiries are directed to you;
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Build strong, long-term customer relationships focused on ensuring repeat opportunities, which may include the following:
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Developing customer appreciation events;
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Participating in customer-hosted employee events;
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Coordinating vendor-sponsored activities;
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Liaise with suppliers on projects and provide insight and advice regarding non-stocking product opportunities;
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Monitor customer, market, and competitor activity and provide feedback to the Telecom Management Team;
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Work closely with the marketing department to establish targeted marketing programs;
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Manage key customer relationships and participate in closing strategic opportunities;
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Travel for in-person meetings with customers and partners to develop key relationships;
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Coordinate and assist, where necessary, the various functions in office sales and administration, including:
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Liaising with operations and purchasing personnel;
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Providing pricing quotations and following-up on opportunities, when necessary;
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Administering the opening of new accounts and maintaining existing customer-account databases;
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Work respectfully and diligently to grow existing business by promoting Noramco Telecom products and consistently offer our expertise and service;
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Effectively manage customer expectations and quickly resolve any customer complaint or issues in a in an timely manner to ensure customer satisfaction and retention;
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Professionally represent Noramco’s customer-first model that ensures superior customer service during each customer engagement;
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Prospect and develop new account business through a strategic process of warm and colds calls;
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Ensure all sales and technical training is current and with Noramco’s key product lines by actively and aggressively pursuing formalized vendor training programs and informal product research; Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
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Stay current in your profession and enroll in continuing education focused on leadership skills and account management principals:
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Perform any other duties as required by management.
What’s in it for you
We are a major player, involved in the energy transformation in Canada. Certified* as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.
What sets us apart is our:
Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
A strong national network offering real opportunities to grow: our people make the difference.
Flexible group insurance plan customizable to your needs.
Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
Group RRSP with employer contribution and TFSA.
Postsecondary Scholarship Program for our employee’s children.
Charging terminals available at our facilities.
Years of Service Recognition Program.
Come build your career with us, a growing network where our people make it happen!
Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.
it is a certification within a larger organization which includes NCS International Co.