ABOUT THE ROLE
We are seeking a seasoned Commercial Property Claims professional to lead the design and delivery of practical, performance-focused learning that strengthens technical capability across our claims organization. You will work closely with claims leaders and frontline teams to identify performance gaps and develop training that drives consistent, high-quality file outcomes.
KEY RESPONSIBILITIES
Training Design & Delivery
- Develop and facilitate training programs focused on Commercial Property claims, including coverage, investigation, estimating, liability, file handling, documentation, and settlement practices.
- Create and update learning materials that reflect real-world adjusting scenarios, internal standards, and best practices.
Coaching & Support
- Provide coaching, feedback, and job aids to support new hires and experienced adjusters.
- Facilitate file reviews, case studies, and workshops to reinforce technical skills and decision-making.
Stakeholder Collaboration
- Partner with Claims Leaders and other stakeholders to identify performance gaps and align training with business priorities.
- Collaborate with subject matter experts to ensure training content is accurate, relevant, and current.
Measurement & Continuous Improvement
- Define learning objectives and measure training effectiveness using feedback, assessments, and performance metrics.
- Continuously improve training materials, workflows, and enablement resources to increase consistency and efficiency.
- Bring in external industry trends and practices to keep technical content current and relevant.
QUALIFICATIONS
Experience
- Several years of Commercial Property claims adjusting experience with a carrier, independent adjusting firm, or equivalent.
- Strong technical capability in commercial property file handling, including complex coverage interpretation and end-to-end claim management.
Skills
- Strong communication and presentation skills, with the ability to engage and influence diverse audiences.
- Highly organized and self-directed, with the ability to manage multiple priorities and deliver on deadlines.
- A continuous-improvement mindset focused on measurable results.
Education
- Formal training experience is helpful but not required.
- Education or certification in Adult Education is considered an asset.
WHY JOIN INNOVA
- Flexible Work: Flexible work arrangements and a hybrid work model.
- Extra Time Off: Possibility to purchase up to several extra days off per year.
- Wellbeing Support: Multiple benefits offered to support physical and mental wellbeing, including telemedicine and a Wellness account.
- Financial Security: Share plan and other savings options, with the potential to earn guaranteed income for life.
- Commitment to Equity: We are committed to fostering an inclusive workplace where diversity is seen as a strength.
HOW TO APPLY
Click "Apply" on Indeed and submit your resume.
Pay: $88,508.02-$98,466.03 per year
Benefits:
- Employee stock purchase plan
Application question(s):
- How many years of experience do you have in Commercial Property claims adjusting?
- Are you comfortable designing and delivering training programs to diverse audiences?
Work Location: Hybrid remote in Victoria, BC V8W 2E1
