Customer Service Specialist
Impact Diesel Performance
Saskatoon, SK

Saskatoon’s preferred expert for all things DIESEL has an immediate opening for a Customer Service Specialist searching for a great employer and a place to call “home.”

IMPACT DIESEL PERFORMANCE and the IDP team are passionate about diesel. It's in their blood and under their fingernails. It's not just a business for IDP. This bunch are true Diesel enthusiasts, and it shows! Customers feel the affection. Staff feels the support and camaraderie. And the vehicles benefit from the love we give them.

We are looking for another diesel-lover to round off our team.

Typical Duties (done with uncommon enthusiasm):

  • Greet and welcome customers (make them feel like friends)
  • Make recommendations for service, repairs, upgrades and performance mods
  • Produce Service and Repair Estimates and Quotes (quickly and accurately)
  • Schedule Services and Repairs (at the customer’s convenience)
  • Source, Order and Receive Parts (yes! We can find it)
  • Create Work Orders (with all the information the technicians need)
  • Supply Parts to Service Technicians (delivered to the bay)
  • Receive payments (for a job well-done)
  • Manage inventory and maintain stock of fast-moving items (yes! We’ve got it)

Expected Outcomes (“at the end of the day…”):

  • Exceed our customers’ expectations
  • Create loyal customers and raving fans
  • The Technicians feel supported
  • Add value to the business
  • Earn our trust and confidence

Typical Qualifications:

  • Superior Customer Service skills and instincts
  • Service Advisor/Writer Experience
  • Parts Technician Experience (Automotive preferred)
  • Point of Sales Experience

Personal Qualities:

  • Passion and Enthusiasm (for life in general, and for Diesel in particular)
  • Reliability and trustworthiness
  • Resourceful with a “can-do” attitude
  • Sense of urgency
  • Willing to go above and beyond for the customer
  • Sincere desire to support the success of the team

Are you the uncommon person we’ve described? Let’s meet! Drop by 4002 Burron Avenue in Saskatoon, with a resume in hand. Or, email it.

Job Types: Full-time, Permanent

Experience:

  • customer service: 1 year (Preferred)