Job Type: Full Time
Function: Retail Operations
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: Hybrid
At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
ABOUT THE ROLE:
Are you passionate about developing innovative store experiences that drive business results in a fast-paced environment? The Regional Brand & Store Events Manager, East is a creative and operational role split between the management of brand events and services. You will have a key role in collaborating with our Regional Directors to support strategies with cross-functional teams and stores to achieve business objectives. Come join us at Sephora where you will play an important role in creating strong store partnerships to implement store experiences and build our client service and experiences!
WHAT YOU'LL DO:
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Collaborate with Regional Directors (RD) and store teams on adapting, planning, and implementing an event strategy that promotes cross-world selling
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Collect insights, feedback, and practices from stores and brands to help grow and improve the brand event program
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Collaborate with brands to test new event formats in market, serving as the lead for local brand events or market initiatives
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Handle, schedule, and lead regional monthly brand event strategy and planning meetings; serve as a point of contact for stores
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Analyze and report Beauty Services regional store execution and productivity results while delivering volume, service sales, and product sales goals
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Support store and field leaders to implement processes and standards while also helping each store build and apply strategies unique to their needs, ensuring stores are in compliance with public health and prepared for inspections
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Support store teams in hiring and retention, collaborating with the HR Team to create a regional pipeline of Paid Service Beauty Advisor candidates
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Partner with District Managers and leaders to complete new services strategies and programs rolled out by Field Support Center (FSC) and provide recommendations for improvement
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Collaborate with new leaders to communicate strategies, processes, and practices on running the Beauty Services and Store Events programs
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Attend regional meetings and work with RD and regional team to build and implement regional events and services strategies
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Partner with Category and Brand Management to provide strategic direction on training needs related to brands and services
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Provide expertise to stores teams on leveraging existing training materials in Sephora's Learning Management System to support brand and product knowledge for services and events
WHAT YOU'LL BRING:
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5+ years of management experience with at least 2 years’ experience in retail event planning and services management; multi-unit management experience preferred
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Passionate about creating best-in-class client experiences with the ability to drive a services business
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You love solving problems creatively and are confident in dealing with ambiguous situations
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You have mastered building interpersonal relationships across cross-functional teams both in store and at the Field Support Center (FSC)
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You are self-motivated and highly organized to handle multiple projects; you love educating and developing teams on business insights and reporting
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You're game for travel and don't mind working weekend and evening hours
#FSCHIRING
WHY YOU'LL LOVE WORKING HERE:
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You’ll be part of a unique culture and family of passionate and inspiring individuals.
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You’ll work alongside the best talent in the industry – people you’ll be proud to work with.
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You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
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You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
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Benefits you can mix and match, depending on your needs.
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Employee Assistance Program services for those times you need extra support.
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Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being
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Holidays, time off, Summer Friday hours and flexibility to support work-life balance.
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And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.
Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.
