Client Service Executive, Canada - Insurance
Cognizant Technology Solutions
Toronto, ON
Insurance - Client
Partner -1 (CP-1) – Canada Region


Insurance (INS) Vertical is seeking a Client Partners (CP-1) in Canada region
to be actively involved in continuing to grow our Insurance footprint and
assist the Senior Client Partner (CP) in growing key Insurance accounts. In
this role, the CP-1 will balance client/project responsibilities with business
development and sales responsibilities including identifying, qualifying and
closing new business opportunities. The position also requires working with and
leveraging a top-notch client management and consulting team. The individual
will be responsible for overseeing high quality delivery while developing
strategies and tactics for further penetrating the account and cross selling
CTS’s emerging services. The CP will support the Senior CP in achieving
“trusted advisor” status and have a mix of strategic and tactical management


§ Market Leadership: creates sales strategies and plan
for the Senior Client Partners review and for its incorporation into the
broader client strategy and plan.

§ Relationship Management: executes and manages the account
plan under the guidance of the Client Partner. Invests time in strengthening
existing client relationships. Participates in reviews and provides educated
and relevant perspectives

§ Business Development: responds to and deliver on client
requests; responds to RFP’s. Identifies opportunities, makes proactive
proposals to client in line with account strategy. Obtains the approvals to
pursue opportunities. Engage the relevant team for solutions.

§ In collaboration with Insurance vertical team and or other

Proactively propose/recommend
solutions that are aligned with business priorities, receive buy-in and are
delivered effectively and efficiently.

Identify short-term change
initiatives (“quick wins”) in close cooperation with business and technology
leadership, in order to help bolster long term partnership

§ Responsible for the day-to-day management of overall
relationships in his/her area, program risks, issues, conflicts, priorities,
communications ensuring the delivery of new capabilities.

individual needs to have had a strong pedigree of managing similar
relationships and having grown them in previous roles. The individual will be

expected to:
Drive net new revenue and profitable
growth of the account relationship.

Review the performance
metrics of the account with the delivery, operations and finance teams on
regular basis.
Be part of senior
management reviews for the performance metrics of the account
Collaborate with multiple
service lines, innovation teams and business teams in Cognizant to
formulate a business plan and execute it for the account

Respond to and deliver on client requests;
responds to large RFP’s by working with Senior Client Partner and other service
line leads.

Identifies opportunities, makes proactive
proposals to client in line with account strategy. Obtains the approvals to
pursue opportunities. Engage the relevant team for solutions.

Have regular meetings and
interface with the customer decision makers and influencers.
Be responsible for
execution and customer satisfaction in all the revenue portfolios within
the account.
Identify and forge partnerships and
tap into existing alliance partnerships of Cognizant to grow the account.
Develop strong working relationships
with senior leaders across all LoBs for the client
Assist the Cognizant teams to
penetrate and diversify sources of revenue with the client
Ability to bring together Insurance
domain knowledge to create and propose solutions in both business & technology

In addition, the

qualified candidate should possess the following:
Past experience managing a client P&L of at least $10+
million dollars, including reporting and metric assessment for the

A minimum of 10-12
years of experience in a client facing role or account leadership role in the
IT professional services or management consulting firm with 5 – 8 yrs in
Insurance industry ((Life, Annuities, Property & Casualty, Group,
Retirement) preferred.

Experience with account
management/selling in the local Market in Canada

Understanding and thought leadership
in technology, services and business trends their direct and indirect
impacts on the outcomes of the customer and our organization
A strong performance track record of
managing different portfolios-ranging from sales, new sales, programs and managing
existing business and their profitability.
A strong relationship oriented bent of
mind, demonstrated capabilities in building and sustaining CxO-1
relationships and below.
Experience of leading diverse teams,
experience of cultivating and collaborating in a multi-cultural
Must be able to navigate a large
organization, work in a multi-dimensional matrix and have the power of persuasion
through content and confidence
Knowledge of value articulation principals include
client ROI and appropriate storyboarding techniques.
Knowledge of Client context and client engagement
guidelines including organizational sensitivities to consistently look for
new solutions.
Bachelors or Master’s Degree.

Preferred Insurance Domain

The candidate must bring in experience, insight, and
credibility across all LoBs in Insurance domain – Life & Annuities, Property
& Casualty, Core, Retail and Insurance Operations.

Life & Annuities – Should have a solid
understanding of all functions and processes, from distribution to
claims. Should possess knowledge of solutions for L & A, Group and
Retirement markets.
Property & Casualty - Should be able to understand
and recommend P&C solutions covering everything from distribution
through underwriting relevant to client needs.
Insurance Industry expertise in Underwriting
Policy Administration and Claims preferred along with Technical depth
with knowledge of RPA, Analytics, AI, Business Transformation Models, and

Strong domain knowledge including but not limited to
Underwriting, Claims, Retirement and expertise in executing Digital themes
in Insurance domain.
Able to sell, mode of work in agile or scaled-agile
framework and delivering business value on a continuous basis.
Business process transformation experience focused on
customer experience, simple solutions, and automation/efficiency
Should be able to conceptualize, analyze, create
blueprint for business transformations and present solutions in the
insurance domain including systems modernization, conversion, and
Candidates must have a proven record of building and
maintaining long-term relationships at senior / CXO-1 levels and below.
They must be comfortable presenting to senior executives, and senior
business and technology leaders, and must be persuasive and influential.

Technical Skills SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Account Management Skills NA Required 2 OIPA Architecture PL4 Required 3 Psft- Project Portfolio Mgmt PL4 Required

  • Proficiency Legends Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Jul 30 2019

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.