Quick Pay Customer Service Representative
Medavie Blue Cross
Saint John, NB
For over 70 years, and across six provinces we've been a leading diversified health services partner for individuals, plan sponsors, plan advisors and governments across Canada. We are proud to be a not-for-profit organization committed to giving back to the communities where we live and work. We support the health and wellness of our employees and their families with various wellness programs and resources to support their personal and professional growth.

We're a team of 1,900 colleagues dedicated to collaboration, innovation, customer service, and committed to work-life balance, community involvement and career development which is why Medavie Blue Cross is recognized as a Top 100 Employer and one of Canada’s 10 Most Admired Corporate Cultures.

Job Title: Quick Pay Customer Service Representative
Department: Member Claims
Competition: 4621
Employment Type: Full time, Permanent
Location: Saint John, NB
Salary: Starting at $35 000
Reports To: Team Leader
Closing Date: February 18, 2019

The Opportunity:
Working in a fast-paced environment, you will develop a high level of knowledge of Medavie Blue Cross products and services in order to meet the needs of walk-in members and answer inquiries professionally. You will also be responsible for processing health and dental claims received by Medavie Blue Cross and promoting our services.

Hours of operation for this position will be 8:30 a.m. to 4:30 p.m., Monday to Friday.

Key responsibilities:
Enjoy working with the public and are committed to excellent customer service;
Actively participate in a team by asking for feedback, sharing information and encouraging others to share information;
Organize work and information in a well thought-out manner ensuring deadlines are met;
Are able to set and work through list of priorities in a timely manner;
Can regularly handle routine customer questions and problems independently;
Able to use business knowledge and experience to solve routine problems. Ask questions to determine the sources of the problem;
Have high attention to detail;
Capable of handling and processing claims transactions accurately and efficiently.
Have the ability to work quickly and accurately under pressure of time restraints;
Have previous experience with cash deposits, customer service, insurance, medical terminology and data entry.

Qualifications:
Education: Post-secondary education in a related field.

Work Experience: Minimum six months previous experience in a customer service role.

Other Qualifications: Knowledge of claims processing, eligibility and claims systems; ability to perform cash transactions and balance cash float; previous experience with medical terminology would be an asset.

Computer Skills: Experience working with the Microsoft Office Suite and Lotus Notes.

Language Skills: Bilingualism in both French and English is considered an asset

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.

Job Segment: Customer Service Representative, Medical, Claims, Data Entry, Customer Service, Healthcare, Insurance, Administrative