Medical Information Associate I
Saint-Laurent, QC
PPD is a leading global contract research organization. At PPD we are passionate, deliberate, and driven by our purpose - to improve health!

Medical Communications is a global group providing inbound and outbound, post-approval contact center services designed to support our clients' business objectives for medical/technical information, while maintaining regulatory compliance and a high-level of customer service. Our teams deliver medical/technical information to healthcare professionals and consumers for both legacy and newly launched products. Come join our growing team of over 700 healthcare professionals providing medical information and education.

At PPD we hire the best, develop ourselves and each other, and recognize the power of being one team. It's not just talk - our award-winning training programs speak for themselves. In Medical Communications, you'd be provided with 4-8 weeks of training and support! Join PPD in our relentless pursuit of excellence- apply now!

Summarized Purpose:
Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Essential Job Functions:
Responds accurately and professionally to technical and medical information inquiries received via phone, email, Internet or mail in reference to pharmaceutical or device products.

Processes fulfillments and provides clinical trial information or after-hours on call support.

Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.

Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.

Maintains knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and all applicable regulatory requirements.

Works with internal and external client contacts to resolve inquiries. As needed, researches medical literature and drafts responses for such inquiries.

Provides administrative support as needed.

Education and Experience:
High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification Technical positions may require a certificate
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years).
In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:
Strong verbal and written communication skills

Strong language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required

Solid computer and keyboarding skills

Good interpersonal skills

Ability to work independently as well as part of a team.

Ability to interpret client provided medical and technical information

Organizational and time management skills

Ability to maintain a positive and professional demeanor in challenging circumstances Management Role:

No management responsibility Working Conditions and Environment:

Work is performed in an office environment with exposure to electrical office equipment

Constant interaction with clients/associates required

Constant attention to detail-visual, mental

Constant multi-tasking

Daily exposure to high pressure, intense concentration needed

Rotating shifts may be required

Occasional driving to site locations with occasional travel

Long varied work hours required occasionally

Physical Requirements:
Frequently stationary for 6-8 hours per day

Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists

Occasional mobility required

Occasional crouching, stooping, bending and twisting of upper body and neck.

Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs. or 6-9 kgs.

Ability to access and use a variety of computer software developed both in-house and off-the-shelf

Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences

May interact with others, relating and gathering sensitive information. Interaction includes diverse groups

Works with guidance or reliance on oral or written instructions from management. May require periods of intense concentration
Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence

Ability to perform under stress

Regular and consistent attendance

Additional Information

Requisition ID: 159579
Additional Information

Requisition ID: 159579