Craving a dream job? Join one of Canada's Top Employers.
Purdys Chocolatier is delighted to have been voted by our employees as one of Canada's Best Employers. This esteemed award is a testament to the rich texture of our history and our more than 115 years of dedication to quality, trust,and supportive work environment.
Job type: Full-time, contract (seasonal)
Contract: from August 31 until December 11, 2026, with the possibility to extend to April 2027
We seek full-time employees who can commit to the entire duration of the contract.
Location: 8330 Chester St, Vancouver, BC V5X 3Y7
Working hours: 40 hours per week, Monday to Friday between 8:00 AM and 5:30 PM. Must be available to work August 31-September 4, 2026 for training.
The expected hourly pay: $19.00 - $19.50 per hour
Do you love chocolates? As a proud Canadian Chocolatier, we create connection and joy through the power of chocolate and have a great deal of fun doing so.
We truly value diversity in our workforce and therefore, welcome applicants of all ethnic groups, genders, races, religions, abilities, and backgrounds.
We’re looking for a Customer Support Representatives to join our Fundraising, Group Savings, and Business Gifting team based at our 8330 Chester st office located in Vancouver, BC.
Job Overview: The Customer Service Representative — Group & Fundraising (G&F) is at the heart of our seasonal sales and support operation. In this role, you will be the primary point of contact for customers participating in our Group Purchase and Fundraising programs: building relationships, understanding their needs, and guiding them toward the solution that's right for them.
This is a consultative sales and service role. You'll connect with customers through outbound calls, inbound inquiries, email (via FreshDesk), and live chat — with a genuine focus on listening, asking the right questions, and delivering exceptional service at every touchpoint. Success in this role comes from curiosity, persistence, and a real commitment to the customer's experience.
You will have the opportunity to:
- Conduct outbound calls to engage prospective and existing customers, proactively introducing and promoting our Fundraising and Group Purchase programs.
- Actively listen to customers to understand their goals, uncover their needs, and match them with the right program or solution.
- Achieve daily outbound call targets while maintaining a high standard of customer experience on every interaction.
- Re-engage customers who have declined or paused — applying persistence and creativity to reconnect and convert.
- Provide prompt, friendly, and accurate support across all channels: phone, email (FreshDesk), and live chat.
- Handle customer inquiries (programs, orders, campaigns) and process replacements and refunds
- Identify the root causes of customer challenges early and work proactively to resolve issues before they escalate.
You will be a good fit if you have:
- Availability for the whole duration of the contract
- At least 6 months of experience in a customer service, retail, or call centre environment
- A strong customer focus and curiosity to understand needs
- Confident communication skills with active listening and thoughtful questions
- A high standard for service and professionalism
- Resilience in a fast-paced, high-volume (70+ calls/day) environment
- Experience in outbound calling and Excel is an asset
Get ready to enjoy:
- 30% discount on chocolate products
- Employee Gifting Program
- Working with fantastic people who are passionate about creating incredible Purdys moments
- Fun working environment that values work-life balance
Ready to dive deeper? Check out our Instagram, TikTok or Facebook.
We partner with community organizations that offer wage subsidy and training programs to support job seekers and help new team members succeed in their roles.
We appreciate the interest of all applicants, and while we wish we could personally reach out to everyone, we can only contact those selected for an interview.
We genuinely care about providing reasonable accommodations to job applicants with disabilities. If you require assistance or an accommodation due to a disability, please reach out to us via email at
[email protected]. We're here to help!
