Shape the future of secure, reliable web services. Join a team driving innovative cloud and hosting solutions across a complex enterprise environment!
Reporting to the Team Lead, Cloud Web Hosting Services, in this position you will play a key role in the design, implementation, and operational support of modern web and cloud-based services. As an intermediate Systems Analyst, you will contribute to the delivery of secure, scalable, and high-performing solutions across multiple technical domains, including cloud platforms, on-premises hosting, file transfer technologies, and certificate lifecycle management.
Working collaboratively with internal teams, contractors, and external service providers, you will support the full-service lifecycle, leveraging IT service management principles to solve complex technical challenges and drive continuous improvement. This role offers the opportunity to influence solution design, strengthen service reliability, and enhance the integration of emerging technologies within a dynamic IMT environment.
Responsibilities:
Some of the responsibilities of this position include but are not limited to:
- Design, implement, and support IMT services, ensuring stability, performance, and integration across systems
- Apply ITIL-based practices (incident, problem, and change management) to maintain service reliability
- Provide operational support for cloud and on-prem web hosting, including monitoring, troubleshooting, and upgrades
- Develop and maintain technical documentation, standards, and procedures aligned with best practices
- Collaborate with stakeholders and service teams to resolve issues and enhance service delivery
- Monitor system performance, capacity, and security compliance across web technologies and cloud platforms
- Support testing, evaluation, and continuous improvement of services, including automation initiatives
- Contribute to disaster recovery planning and ensure alignment with recovery objectives
To be successful in this position, you will demonstrate:
- Strong analytical, organizational, and problem-solving skills, with the ability to diagnose and resolve issues independently and efficiently.
- Broad understanding of interconnected technical environments and system dependencies.
- Ability to communicate complex technical concepts clearly to diverse audiences, ranging from non-technical users to subject matter experts.
- Proven ability to work effectively both collaboratively within a team and independently.
- Demonstrated adaptability and composure when managing competing priorities in high-pressure situations.
AI-First Mindset
We value candidates who demonstrate an AI-first mindset by thoughtfully leveraging AI tools to enhance problem-solving, automation, and decision-making. A strong curiosity and proactive willingness to learn and apply AI capabilities in day-to-day work is essential. Effective use of AI in this role will support improved service delivery, increased operational efficiency, and ongoing innovation across web and cloud platforms.
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