SPIRITLEAF CANNABIS CONCIERGE
Be a part of a movement that will change how the world sees and feels about Cannabis!
Spiritleaf – We are Spiritleaf- Southkeys, Crossroads, and Hog's Back are franchised cannabis retail stores that are locally owned and operated, and we're looking to build a team that will lead and inspire by taking a forward-thinking approach to the cannabis retail experience. On our team, you will help facilitate sales and create an environment that is engaging, educational and inspiring to customers and team members alike.
A Concierge supports the store leadership team through the cultivation of a store environment that surprises and delights our customers each time they walk through our doors. We envision someone with a vibrant personality, an efficient nature, and natural warmth. Our ideal candidate will provide exceptional service in all aspects of the sales floor - greeting customers, product knowledge, selling, cash wrap, restock and overall shop keeping.
CUSTOMER CONNECTION
· Supports an environment of genuine customer connection
· Confident, friendly, polite, patient
· Demonstrates best-in-class customer service and takes ownership of the customer experience
· Is driven to continuously expand their product knowledge
PRODUCT KNOWLEDGE
· Is knowledgeable of trends and supports brand messaging
· Gains understanding of how merchant skills impact business and the customer experience
TEAM WORK MAKES THE DREAM WORK
· Everything we do is as a team; you thrive by supporting, learning from, and sharing knowledge with others
· Is self-aware and focused on self and team development
· Collaborates with the team to constantly improve the customer and staff experience
LEADERSHIP
· Possesses strong written and verbal communication skills, strong assessment and decision-making skills
· Provides insight to the store leadership team in relationship to the customer and staff experience
· Participates in ongoing personal and staff education and through sharing of product knowledge
QUALIFICATIONS
· A growth mindset; you are a person who genuinely enjoys learning and who thrives on constructive feedback
· At least 1 years’ experience in a retail, hospitality or customer service
· Proven success in offering an exceptional customer experience
· A passion for changing the way the world sees cannabis
· A desire to have fun, laugh and support the customer and team members’ journey along the way
You must be at least 19 years old, with valid photo ID, and be able to pass a police background check
- You must be a Qualified Cannabis Worker in addition to having completed Ontario’s CannSell training and be able to provide a copy of the certificate
- First Aid/CPR training is an asset (must be able to provide current copy of certificate)
**For consideration for this position, please include a cover letter that introduces yourself and provides some insight into why you are interested and a good fit for the role. Applications that do not provide a cover letter will not be reviewed**
Thank you for your interest, only selected applicants will be contacted.
Job Type: Part-time
Pay: From $17.15 per hour
Benefits:
- Casual dress
- On-site parking
- Store discount
Flexible language requirement:
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Experience:
- Cash handling: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
Licence/Certification:
- CannSell Certificate (required)
Work Location: In person
