Location: Remote
Hours: Monday-Friday 10 am-6 pm Pacific
Type: Full Time
We are seeking an outgoing, detail-oriented, empathetic person to join our amazing Admin Team in providing remote support to our psychotherapy/counselling practice. The ideal candidate will be adept at prioritizing, multi-tasking, and have a passion for helping others. This candidate will also be willing to learn and grow with us!
Pay: $22-$25/hour commensurate with experience
This role will report to the Clinic Manager.
About Us
Well Beings Counselling is a team of therapists who work together to provide high-quality counselling services to individuals, couples, and families, Monday-Sunday each week.
Our Vision
We help thousands of people learn to live a life with ease
Our Core Values
Authenticity
Be a Team Player
Work, Life Balance
To succeed in this role…
You will rock this role if you possess excellent communication and organization skills. You must be able to stay extremely organized, thinking 10 steps ahead, and have the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others.
Qualifications
- 1-3 years of experience in client care and customer service (preferably in a medical office at the front desk)
Skills and Attributes of the Ideal Candidate
- Dynamic, self-motivated individual with the ability to work independently, proactively and well under pressure
- Strong communication skills, ability to communicate professionally and with compassion and patience to clients
- Ability to remain calm, clear and empathetic with clients in crisis
- Very detail-oriented and adept at following instructions
- Confidence to share ideas and constructive criticism to help us grow
- Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises
- Tech savvy (we are mostly paper-less and everything is online)
- An appetite for innovation and simplicity – highly process-oriented
- Working autonomously comes easy to you but you also love collaborating with a talented team
Assets
- Knowledge of psychology (even personal self-help reading is an asset)
- Familiarity with Janeapp scheduling software
Responsibilities
- Supporting counsellors with client bookings, payments, administrating intake & consent forms, etc.
- Client support: answering calls and emails, processing payments at the end of session, etc.
- Maintaining quality assurance: payment follow-up, securing payment information, uploading secure documents, managing the scheduling software
- Administering direct billing to 3rd party insurers
- Managing accounts receivable processes
- Collaborate with other admin team members and maintain diligent records for clear communication
Application Process:
In addition to submitting a resume and cover letter, please complete the Big 5 personality test (https://www.123test.com/personality-test/) and share your results during the hiring process.
We thank all applicants for their interest. Only those under consideration will be contacted.
For more info on our practice, check out our website: www.wellbeingscounselling.ca
Pay: $22.00-$25.00 per hour
Work Location: Remote
