Telecom Customer Service
Bell - Northumberland Mall
Cobourg, ON

Primary Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

  • Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
  • Perform other duties as assigned.

Site Specific Duties:

  • Back up Traffic Clerk
  • Back up Returns Clerk
  • Auditor/Checker
  • Back Up Scrap/Damage Completion
  • Back Up FIFO checks
  • RGA Scheduling
  • Wingfoot OSD investigation/processing
  • IB paperwork packets – logging/reporting discrepancies, completion, filing
  • Reports for LAPS
  • Back Up Cut Investigation

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

  • Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

Required Education and Experience:

  • High School Diploma or Equivalent
  • 0-12 months of system, data entry or reporting experience
  • 0-12 months of warehouse experience, preferred

Job Type: Full-time

Salary: $21.00 to $24.00 /hour

Experience:

  • customer service: 1 year (Preferred)

Education:

  • Secondary School (Preferred)