Data Analyst – London (Permanent Full Time)
South West LHIN
London, ON
Job Description

Data Analyst – London (Permanent Full Time)

The Opportunity:
As a key member of the Quality, Performance, and Accountability team, the Data Analyst contributes to implementation of the Performance and Quality Improvement and Management Program in alignment with vision, mission and values, strategic directions and operational plans of the organization through the use of robust informatics and comprehensive decision support.

What Can I Expect To Do?

As a Data Analyst, you will:
Provide advice in order to optimize business intelligence to streamline data report creation, and create automated dashboards that support strategic and operational priorities.
Determine most appropriate analytical and statistical methods and tools, and conduct data extraction, summarization and analyses for internal service delivery (patient care), and health system facing data to support teams and drive a culture of evidence-informed decision making.
Provide robust analytics and interpretation to support improvement in home and community patient care and health system performance.
Collaborate with colleagues across teams on matters related to decision support, planning, outcomes, and other requirements.
Facilitate requirements gathering meetings with key stakeholders and colleagues across teams for business intelligence tool development (i.e. dashboards and reports).
Lead and co-lead facilitated sessions with stakeholders and evaluation advisors on topics related to performance using various improvement/Lean methodologies.
Assist in the collection and analysis of sensitive and confidential information and data, including personal health information, and data related to performance indicators and benchmarks for all areas of the organization.
Report and analyze service delivery models to support changes that would have an impact to the patient care workforce to improve Home and Community Care services across our local sub-regions.
Present performance data and results in a clear, meaningful format that promotes health system and HSP/SPO accountability and synthesizes implications and recommendations for action.
Provide subject matter expertise related to internal (patient care) service delivery and health system data; contribute to the development of key measures; and undertake in-year monitoring of patient care, health system and Health Service Provider/Service Provider Organization (HSP/SPO) performance and achievements against defined expected outcomes to identify priority gaps and opportunities.
Support the development of a culture within the LHIN that reflects the LHIN's role in achieving improved patient experience, health outcomes and value for money while driving health system improvement, integration and coordination across the South West LHIN, and delivering high quality home and community care that meets the needs of clients and families.
Train, facilitate, and support users to consume information from Business Intelligence solutions to assist with decision making.
Assess data quality in terms of completeness, accuracy, and timeliness; make recommendations for improvement.
Location: This position is located within the LHIN’s London site.

How Do I Qualify?

Post-secondary education in a field such as Public Health, Healthcare, Epidemiology, Information Management, Business or comparable program with a quantitative emphasis; or an equivalent combination of education, training, and experience.

Demonstrated advanced ability to analyze, interpret, and evaluate clinical, service, and financial performance data, problem-solve, and formulate decision alternatives substantiated by data findings.
Experience in health care data management and decision support/business intelligence, including data analysis, dashboard creation, and report generation.
Demonstrated excellence in identifying data needs to support management decision making and capacity planning, determining appropriate sources of data.
Experience with data extraction methodologies using canned reports and standard reporting tools.
Experience with data visualization, and mapping tools.
Demonstrated ability to write advance queries using Structure Query Language.

Knowledge, Skills, and Abilities:
Knowledge of analytical, statistical, and modeling tools and methodologies and their potential applications to determine most appropriate methods for various analytical needs.
Knowledge of the theories, principles, and practices of qualitative and quantitative measures, and utilization measurement.
Good understanding of indicator development.
Basic knowledge of local health issues, priorities and needs while recognizing the broader trends in health care policy and system development, including Patients First.
Familiarity with health and health system data (e.g., population health, health records, MIS guidelines/data etc.).
Knowledgeable of quality assurance principles and user acceptance testing.
Knowledgeable of predictive analytics and statistical methodologies.
Strong ability to extract, manipulate, analyze, visualize, and summarize data using a variety of software tools (e.g. MS Excel, Access, Tableau, Power BI, iPort, IntelliHealth, SPSS, SAS, SQL, GIS etc.) with ability to adapt easily to new software.
Knowledge of Client Health and Related Information System (CHRIS).
Strong computer literacy.

Preferred Qualifications:
Knowledge of basic training techniques and principles.
Proficiency in a second language, particularly French.
An ambassador of workplace culture.

How To Apply:
Local Health Integration Networks (LHINs) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, LHINs ensure people have access to the health care they need — at home and in the community.

Committed to innovation and collaborative partnerships, the South West LHIN plans, coordinates and funds local health services, and delivers high-quality home and community care to patients and families, with a focus on improving population health, the patient experience, and value for money across the health care system. Our staff incorporate the best aspects of teamwork and continuous learning as they work with the local community to ensure the best health outcomes for everyone.

Who We Are:
Please visit to submit your resume and cover letter. Compensation includes competitive salary, benefits, and pension plan. Application deadline is March 3, 2019 at 11:59 p.m.

All applications will be reviewed; however, only those selected for an interview will be contacted. Due to volume of applications, we are not able to respond to general inquiries by phone or e-mail.

We are committed to a culture that values diversity and inclusion.

We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.