IT Migration Support:
On behalf of our IT client, Procom is searching for an IT Migration Support for a 3-month role. This position is an onsite position at our client’s Calgary office.
IT Migration Support - Job Description:
The IT Migration Support role focuses on end user device deployment and desktop support as part of a critical integration project. The successful candidate will work closely with a US-based IT team to ensure a seamless transition experience for end users.
IT Migration Support - Responsibilities:
- Support the technical transition of users during the company integration
- Prepare and deploy new laptops for end users ahead of transition day
- Provide general desktop support in a Microsoft Windows environment
- Perform light networking tasks, including basic troubleshooting and patching network cables
- Manage incidents and service requests using ServiceNow
- Work closely with internal IT teams to ensure a smooth transition experience for end users
IT Migration Support - Mandatory Skills:
- Strong knowledge of Microsoft Windows operating systems (Windows 11)
- Strong experience with Microsoft 365 services including Outlook, Teams, and OneDrive
- Experience using Microsoft Intune for device build and management
- Experience administering Microsoft 365, including Exchange Online and the Microsoft 365 Admin Centre
- Knowledge of on-premises Active Directory and Microsoft Azure Active Directory (Microsoft Entra)
- Strong customer service mindset with excellent communication skills
- Ability to build positive working relationships with users and stakeholders
IT Migration Support – Nice-to-Have Skills:
- Experience supporting laptop hardware and standard desktop support duties
- Ability to work autonomously and collaboratively with a remote team
- Willingness to attend occasional out-of-hours Teams meetings
IT Migration Support – Assignment Length:
This is a 3-month contract position.
IT Migration Support - Start Date:
ASAP.
IT Migration Support - Assignment Location:
Calgary, Alberta, Canada. Onsite
