Workforce Control Associate (T)
Bell Technical Solutions
Mississauga, ON
WORKFORCE CONTROL ASSOCIATE (DD-1)

POSITION OVERVIEW

We are currently seeking dedicated and highly motivated individuals to join our team of professionals as a Workforce Management Associate / Scheduling Associate. Reporting to the Workforce Management Manager, the Workforce Management Associate / Scheduling Associate is responsible for coordinating work schedules for Field Technicians and related analysis to optimize staffing levels to meet shifting workload demands.

ACCOUNTABILITIES AND RESPONSIBILITIES

Coordinate and implement scheduling changes
Understand the needs of the business and varying workload levels, and schedule accordingly
Coordinate Technician profiles and dispatch areas
Liaise with Technicians and Operations Managers regarding work schedules
Collect data from various sources, completing analysis and publishing reports for Management

COMPETENCIES AND QUALIFICATIONS

Minimum Grade 12 completion, or equivalency
Proficient with Microsoft Excel and Microsoft Word
Excellent written and oral communication skills
Strong organizational skills
Willingness to undertake new challenges, think creatively, problem-solve and recommend improvements in a dynamic environment
Strong attention to detail and accuracy
Team player
Ability to adapt to changing priorities in a fast paced environment
Minimum one (1) year of work experience in a customer service environment is an asset
Able to work with minimal supervision
Flexibility to work rotating shifts, including weekends and evenings with ability to work on-call and report to work with minimal notice

WORKING CONDITIONS

Office environment
Must be available to work in the HWY 401 and Mississauga Road area
Shift times may vary to cover core hours of operation between 7:00am and 9:00pm; 7 days a week
Must be flexible to work evenings, weekends and holidays as required

ADDITIONAL INFORMATION

Job Location: Argentia (Mississauga, ON)

Status: Term Employee (up to 18 months as per CBA)

Work Group: DD-1 / Payroll Associate

Number of Positions: 2

At Bell Technical Solutions, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@belltechsolutions.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Employment Equity team at Equite-Equity@bellsolutionstech.ca