Term: 1 Year
The Coordinator, Occupancy and Data (Coordinator) plays an integral role in the business operations for Waterloo Housing & Residences. Coordinators ensure there are appropriate residence applications available for students and that students are able to book suitable residence spaces. The incumbent manages the logistics for student residence applications, contributes to projects related to occupancy and enrolment information, and leads projects related to process efficiencies and standards. Coordinators maintain residence occupancy records and use the data analysis to proactively recommend admissions processes and approaches.
Manage residence application system and book students into facilities
Reviews, revises and implements all residence applications (graduate, undergraduate, family, exchange, visitor and all other groupings) each year, while focusing on improving the application process experience and efficiency
Processes student housing applications with accuracy and attention to detail, while ensuring students are placed in appropriate residence rooms/facilities conducive to positive academic and social experiences
Co-ordinates, supports, and processes residence room changes and residence cancellations for students living in residences
Analyze residence occupancy data
Participates in cross-functional teams working together to increase the impact of business intelligence tools, assessment and residence bookings information
Conducts business analyses and functional design activities for capturing, storing and extracting residence occupancy data across the department
Designs, models, and builds data structure and data mapping to support the department’s reporting requirements
Participates in strategic assessments to identify current/emerging business issues and find high-impact solutions to meet residence occupancy goals
Contributes towards departmental data management strategies, and produces residence occupancy trends and student enrolment reports
Subject matter expert on accommodations available to students
Has a sound understanding of current student enrolment by collaborating with the Registrar’s Office and Graduate Studies Office
Works with Residence Facilities and Student Development and Residence Life staff to understand Waterloo Housing & Residences options available to students
Participates in ongoing research related to off-campus student housing
Applies knowledge and best practices to ensure that every student, regardless of functional limitations, has access to accessible housing options. The incumbent collaborates to ensure rooms are organized to meet students’ needs
Contribute to residency policy development and procedural adherence
Develops a comprehensive, cross-functional understanding of business processes, enterprise systems, and university databases as it relates to student enrolment and residence occupancy
Contributes to the development of residence terms and conditions, and ensures contracts reflect department policies, procedures, eligibility and important dates, as determined by undergraduate/graduate calendars
Collaborates with department and campus partners to ensure residence room change and cancellation policies are appropriate, student-centric and support the departmental mandate
Organizes residence financial appeals committee work – including administrative and student communication
Ensures residence financial deposits are processed following the direction of Residence Finance and Corporate Finance
Collaborate with department and campus partners
Participates in start of term and arrival conversations with Residence Facilities and Student Development and Residence Life staff to ensure residence occupancy and bookings are highlighted and considered when welcoming students into Waterloo Residences
Supports end of term processes to ensure students are able to vacate their rooms at an appropriate time
Coordinates and communicates with Student Development and Residence Facilities staff for needs related to residence occupancy, bookings and applications to ensure all areas of the department understand how and when students take advantage of facilities
Liaises with campus partners to ensure students are appropriately accommodated in residence facilities
Highlights residence occupancy forecasts and enrolment projects when contributing to residence facility capital renewal work and planning
Undergraduate University degree and/or College Diploma in a quantitative field is preferred
Minimum of 3 years’ experience in planning, analysis, logistics or related fields
Experience and understanding of university-based housing initiatives preferred
Must possess a high degree of maturity, patience and judgment
Self-motivated to take initiative, resolve problems and escalate more complex issues
Strong analytical acumen
Collaborative work ethic
Compassionate and considerate client service
Work volume varies at different times of the year
Vaccination Requirement Statement:
Effective May 1, 2022, the University suspended its Vaccination Requirement. Prior to May 1, pursuant to this Requirement, all University employees were required to submit proof of full vaccination against COVID-19 (subject to the University’s obligations under the Human Rights Code to accommodate employees who were unable to receive a vaccination). The University’s Vaccination Requirement website can be found here: https://uwaterloo.ca/coronavirus/return/vaccination-requirement.
The pandemic is ongoing and public health advice continues to evolve. Accordingly, the University reserves the absolute right to reinstate the Vaccination Requirement on short notice, and upon such reinstatement you will be required to comply. You shall also be required to comply with any new health and safety policies/requirements implemented by the University from time to time, including new policies/requirements related to mandatory employee vaccination. As the University may need to reinstate the Requirement on short notice, it will continue to collect and maintain up-to-date information on employee vaccination status. Please submit your Covid-19 vaccine status (QR code) to: https://checkin.uwaterloo.ca/
Failure to comply with the Vaccination Requirement if it is reinstated, including failure to comply with any future amendments to the Vaccination Requirement, or failure to comply with new health and safety policies/requirements implemented by the University, including those related to new mandatory employee vaccination, shall result in discipline up to and including termination of employment.
The requirement to be vaccinated, if reinstated, will be subject to the duty to accommodate pursuant to the Human Rights Code. If you are unable to be vaccinated for reasons related to a ground protected under the Human Rights Code, you may submit a written request for accommodation with an explanation of the reasons and/or any supporting documentation. If you request accommodation, the University may follow up with you for further information if necessary.
The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.
The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at firstname.lastname@example.org or 519-888-4567, ext. 45935.