Hiring for Oakville/Brampton.
Prism Eye Institute (PEI) has been serving the communities of North York, Brampton, Oakville/Mississauga and surrounding areas for over 50 years.
In 2020 North Toronto Eye Care (NTEC) merged with Prism Eye Institute, to form Prism Group Holdings (Prism) and the largest Ophthalmology practice in Canada.
In 2022, PEI further strengthened a partnership with Vision Group Canada (VGC) and is working to expand its footprint nationally. VGC operates over 50 clinics and 70 surgical facilities performing over 100,000 procedures annually.
PEI is an internationally renowned institute with 5 facilities and 2 surgical centres, serving over 200,000 patients and perform 10,000 surgeries each year. Prism is a centre of excellence providing a full spectrum of eye care and recognized for handling some of the most complex eye diseases in the world.
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If you are passionate about patient care, dedicated to excellence, and eager to contribute to a dynamic team, we invite you to apply for the Optical Team Lead position at Prism as we have a current vacancy. Join us in making a difference and driving the future of eyecare!
Tasks:
- Oversee daily operations, ensuring efficiency, compliance with company policies, and proper merchandising.
- Manage and delegate tasks across Oakville and Brampton locations, ensuring efficient team performance.
- Monitor inventory and coordinate restocking of frames, lenses, and optical products.
- Manage expenses, budgets, and financial targets to ensure profitability.
- Drive sales growth through effective strategies, analyzing sales metrics, and adjusting as needed.
- Train, develop, and evaluate staff in sales techniques, product knowledge, and customer service best practices.
- Ensure high-quality patient care and resolve complaints professionally.
- Build customer relationships to encourage loyalty and develop marketing strategies to attract new business.
- Foster a positive and collaborative work environment with adequate staffing coverage.
- Assist and educate patients in selecting eyewear and explain lens options.
- Measure for proper fitting, perform adjustments/repairs, and process orders, payments, and insurance claims.
- Manage referrals and bookings for specialty contact lenses, ensuring proper fitting and care instructions. Assist with diagnostic testing and follow up with patients for comfort and fit.
- Manage the online store (OTTO) with timely order shipments.
- Approve team payroll, track employee hours, handle billing, and ensure compliance with labor laws.
- Prepare and submit weekly/monthly reports on sales, performance, and operational needs.
- Perform other related duties and ad hoc tasks as assigned to support departmental and organizational needs.
What You Bring:
- Associate's degree or certification in medical office administration preferred.
- Minimum of 3 years of experience in a medical administrative support or technician role, preferably in ophthalmology.
- Prior leadership or supervisory experience is an asset.
- Proficient in electronic health records (EHR) systems, medical office software, and optical retail management systems.
- Strong organizational, multitasking, time management, and attention to detail, with a focus on accuracy in managing tasks.
- Excellent communication, interpersonal, and leadership skills, with the ability to work in a fast-paced environment.
- Knowledge of optical products, eyewear trends, and vision care services.
- Proven ability to drive sales, manage budgets, and resolve customer concerns professionally.
- Strong problem-solving skills and ability to handle customer concerns effectively.
Why Work at Prism?
- Benefits program
- Perks such as discounts to Canada’s Wonderland, Great Wolf Lodge and more
- Discounts on eyeglasses and contact lenses
- Opportunity for growth
- Vibrant and inclusive work environment
As a part of our team, you will have the opportunity to contribute your unique skills and ideas while working alongside passionate professionals who are dedicated to making a difference in the eyecare industry. Our in-house training allows all individuals to apply whether you have experience or not. Let’s connect today!
Artificial intelligence is not used in the screening or selection of applicants for this role.
Prism Eye Institute is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.
Job Types: Full-time, Permanent
Pay: $22.00-$25.00 per hour
Application question(s):
- Are you legally eligible to work in Canada?
Experience:
- Optical Sales: 3 years (preferred)
- Leadership: 1 year (preferred)
Work Location: In person
