role accountabilities
- Execute defined solutions to meet Client expectations
- Establish and maintain relationships with a North American Network of preferred common carrier partners.
- Negotiate and coordinate scheduling of Carrier Partners in service of client orders
- Prepare daily manifest for dock operations
- Reconcile daily manifests and reports daily, investigating and escalate any issues to account managers for immediate resolution
- Confirm daily, all orders have been picked up off / delivered too the dock and resolve & communicate any issues using available resources
- Approve/dispute accessorial charges and invoices
- Crosstrain all responsibilities to assigned back up
- Keep current list of all common carrier websites, usernames, passwords and contacts
- Proactively communicate potential delays and service violations to the appropriate team member. Execute alternative recovery solution when required.
- Capture & communicate accessorial revenue in real time and update contracts with redirects, waiting time, driver-assists, lumpers, etc. where applicable
- Ensure the correct internal flow of client paperwork that crosses the ONE For Freight dock daily.
- Manage all invoices related to carrier partners
- Manage the ONE Board daily and facilitate how orders move through the ONE For Freight Transportation Solution Roundabout
performance measures
· On Time Service by order
· Contribution Margin by order
· Accessorial charges for captured revenue
team accountabilities
- Understand and adhere to all company policies, procedures, best practices, and applicable employment and safety legislation.
- Always conduct yourself in a professional and ethical manner.
- Accountable to ensure that coverage is arranged during absence from the office.
- Diligently communicate any training, equipment, resource, or accommodation needs.
- Diligently communicate any instances of misconduct or harassment.
- Attend all company mandated training sessions and complete all training items mandated by company policy and applicable legislation.
- Keep a clean and tidy workspace.
education, skills & attributes required
Ontario Secondary School Diploma, or GED Equivalent
English Literacy; French Literacy an asset
4-6+ Years’ Experience – Brokerage & Carrier Relations
4-6+ Years’ Experience – Transportation & Logistics Industry: Domestic & Cross Border Trucking
Exceptional Oral & Written Communication Skills
Detail Oriented
Diploma in Supply Chain Management or related field or an industry-related professional designation an asset
Working Knowledge of North American Rail Systems & Scheduling; Container Types & Sizes; Freight Dimensions
Proficiency in Microsoft Office (Word, Excel, Outlook) and general knowledge of computer and internet-based applications
Strong understanding of the geography of Canada & USA required
Flexible Availability - Must be able to work in an ‘on-call’ environment for short periods (i.e. occasional ‘on-call’ status, late shifts, emergency response management, department coverage, as required by the Senior Leadership Team)
Strong time management skills required
Ability to work both independently and in a team environment
Job Types: Full-time, Permanent
Pay: $48,000.00-$52,000.00 per year
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
Experience:
- brokerage: 3 years (preferred)
- Logistics: 3 years (preferred)
Work Location: In person
