Job Summary
We are seeking a detail-oriented Order Entry Clerk to supports daily operations by accurately entering orders, coordinating delivery appointments, preparing daily manifests, and providing responsive customer service. This role works closely with Dispatch, Carriers, and internal teams to ensure orders move smoothly from entry to final delivery. The ideal candidate is detail‑oriented, organized, and comfortable managing multiple priorities in a fast-paced environment.
Key Responsibilities
- Enter customer orders accurately and efficiently into Truckmate Software
- Book delivery appointments
- Create, review, and distribute daily interline manifests
- Respond to all customer service inquiries directed to the Order Desk and Dispatch
- Follow up with Dispatch regarding order statuses, updates, and required clarifications
- Follow up with carriers to confirm pickups, deliveries, or resolve issues
- Serve as a dedicated point of contact for major accounts, ensuring timely communication and issue resolution
- Communicate effectively with internal teams to ensure order accuracy and timely service
- Perform various administrative and operational tasks as assigned
- Maintain professionalism and a customer-first approach in all interactions
Qualifications & Skills
- Experience with Truckmate an asset
- Experience in order entry, dispatch, logistics, or customer service is an asset
- Strong attention to detail and accuracy in data entry
- Excellent communication skills (written and verbal)
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency with computer systems and order management software
- Problem-solving mindset with strong organizational skills
- Ability to work independently and collaboratively
Work Environment
- Office-based role with frequent interaction across departments
- Fast-paced, deadline-driven environment
- Requires consistent accuracy and strong follow-through
Why Join Us
- Supportive, collaborative team environment
- Stable full-time schedule
- Opportunities for growth within the department and organization
Job Types: Full-time, Permanent
Pay: $41,600.00-$46,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care
Application question(s):
- Typing Speed and Accuracy?
Experience:
- Transportation/Logistics: 1 year (required)
- Customer Service : 1 year (required)
Work Location: In person
