We are looking for a dedicated Drop-By Supervisor to oversee our Drop-By Program and assist the Client Services Manager (CSM) with daily operations and leadership responsibilities. In addition to supporting program delivery, the Drop-By Supervisor will play a key role in building and maintaining positive relationships with the local community, particularly addressing neighbor concerns and ensuring that the Drop-By space remains a good neighbor in the Newmarket area.
This position requires a blend of operational oversight, client-centered support, and community engagement. You’ll be a crucial link in ensuring the program runs smoothly while fostering a positive environment both within the Drop-By space and in the surrounding neighborhood.
Key Responsibilities:
· Program Oversight & Coordination:
o Assist the Client Services Manager in overseeing the daily operations of the Drop-By program, ensuring an inclusive, safe, and welcoming environment.
o Supervise Drop-By team members, including staff, volunteers, and students, to deliver quality services to clients.
o Collaborate closely with community partners to ensure the effective delivery of services and resources to clients.
· Client Engagement & Support:
o Provide compassionate, non-judgmental support to individuals accessing the Drop-By space.
o Offer brief, solution-focused counseling to clients, connect them with relevant services, and facilitate harm reduction interventions.
o Ensure the provision of basic needs, such as food, clothing, personal care items, showers, and laundry access.
o De-escalate conflicts among clients, using a client-centered, trauma-informed approach.
· Community Relations & Neighborhood Engagement:
o Act as a liaison with the local community, addressing any concerns or complaints from neighbors related to the Drop-By program.
o Ensure that clients understand and respect the rules and expectations of the community space, fostering a positive relationship with neighbors.
o Respond to complaints promptly and professionally, working to resolve issues and maintain positive community engagement.
o Monitor the behavior of clients both within the Drop-By space and in the surrounding area, ensuring that the program is seen as a valuable resource rather than a disruption.
· Assisting the Client Services Manager:
o Step in for the Client Services Manager during their absence, overseeing day-to-day operations and addressing immediate challenges.
o Ensure all policies and procedures are followed, especially around community relations and maintaining a respectful atmosphere.
o Provide ongoing support to team members, ensuring they adhere to program guidelines, professional boundaries, and confidentiality.
· Administrative & Reporting Duties:
o Complete daily shift reports, document incidents, and provide feedback to senior management on program performance.
o Participate in regular Drop-By meetings, attend all-staff meetings, and provide input on ways to improve the program.
o Ensure that all required documentation is up to date and kept confidential.
Qualifications:
· Education & Experience:
o Diploma in Social Service Work or a related field of study.
o Previous experience working with homeless populations, individuals with mental health, addiction, or complex needs.
o Strong understanding of harm reduction principles and trauma-informed care.
· Skills & Abilities:
o Strong leadership skills with the ability to manage a team and work collaboratively with staff, volunteers, and community partners.
o Excellent interpersonal skills, with the ability to build trust and maintain positive relationships with clients, staff, and the local community.
o Conflict resolution and de-escalation skills, especially in situations involving challenging behaviors.
o Ability to manage multiple priorities effectively and work independently with minimal supervision.
· Certifications:
o Current Standard First Aid and CPR Level C Certification (or willingness to obtain prior to employment).
o WHMIS and Food Handler’s Certificate are assets.
o Clear Vulnerable Sector Screening (to be completed prior to employment).
Additional Requirements:
· Ability to manage neighbor relations effectively, acting as a positive representative of the Drop-By program within the community.
· Flexible and adaptable to changing environments, particularly in high-pressure situations.
· Willingness to be on-call or provide coverage for the Client Services Manager when necessary.
· Ability to work collaboratively with local agencies and community stakeholders to ensure the program’s success and sustainability.
Why Join Us?
At Inn From the Cold, you’ll have the opportunity to be part of a supportive team that is making a real difference in the lives of individuals facing homelessness. You'll play a vital role in both the operational success of the Drop-By Program and in maintaining positive relationships with the Newmarket community. We offer a healthy and inclusive work environment where your contributions are valued, and we provide opportunities for professional growth and development.
How to Apply:
Interested candidates should submit their resume along with a cover letter to Adrian McIntosh, Client Services Manager at [email protected]. Please ensure the subject line reads “Drop-By Supervisor”.
Inn From The Cold is an equal-opportunity employer. We welcome applicants from all backgrounds and are committed to creating an inclusive, barrier-free work environment. Accommodations are available upon request for candidates taking part in the recruitment process. We thank all applicants for considering a career with us.
Recruitment Information
Accessibility & Inclusion
Inn From the Cold is committed to an inclusive, barrier-free recruitment and selection process. Accommodations are available upon request for candidates participating in all aspects of the recruitment process. We thank all applicants for considering a career with us; however, only those selected for an interview will be contacted.
Equal Opportunity
Inn From the Cold is an equal opportunity employer committed to fostering an inclusive, respectful, and equitable workplace. We welcome applications from individuals of all backgrounds, identities, lived experiences, and abilities. Employment decisions are based on qualifications, merit, and organizational need.
Artificial Intelligence (AI) Disclosure
Artificial intelligence (AI) is not used to screen, assess, or select applicants for this position.
Pay: Up to $28.05 per hour
Benefits:
- Casual dress
- Mileage reimbursement
Work Location: In person
