Service Writer
Confidential-Heavy Equipment Manufacturer
Abbotsford, BC

Our Service Team is a skilled and cohesive group that enjoy working together and being among the industrys' best. We're looking for a skilled Service Writer to schedule service work, prep invoices, process work orders and provide assistance to the Service Manager.

The ideal candidate will have previous experience as a service writer/advisor with a heavy truck-trailer repair facility and is very comfortable with a shop environment. Those with experience working in a similar role in an automotive or heavy equipment dealer may be considered.

Reporting to the Service Manager, this position entails:

  • Service appointment booking, open/close work orders, correctly tracking time and materials to jobs, parts procurement
  • Monitoring customer work orders with the Service Manager
  • Generating well-documented invoices in QuickBooks
  • Receiving payment from point of purchase customers
  • Maintain filing system, answer phones and direct calls appropriately
  • Organization and basic upkeep of the office space and office equipment

Skills/Experience Needed:

  • Mechanically inclined - knowledge of mechanical parts an asset
  • Knowledge of the heavy duty service industry, Prior service writing experience a must
  • Experience using Word/Excel/Outlook, strong competency using QuickBooks or equivalent
  • Effective customer service skills that help assure the customer their issues are understood, the timing of their appointment, the status of the job and any updates relative to it, and the final invoice
  • Experience with collecting and is known to be a good advocate for the company
  • Fundamentally an organized person that takes pride in keeping things running smoothly
  • A plus would be parts department experience

The Offer:
*A competitive compensation structure
*Dental/Medical benefits (Physiotherapy, Reg. Massage, Chiropractic, Vision, Ortho for kids, etc.)
*Life/Disability insurance
*RSP matching (and more programs after 1 year service)
*Shop shut down between Christmas and New Years with an extra paid stat holiday
*Company that is OSSE certified and dedicated to working with you to maintain a safe work environment
*Some vendor employee discount offered by local supplier
*Events throughout the year to celebrate safe work achievements and other milestones
*Some training provided
*Other perks that can be discussed at an interview

We look forward to learning more about you! Please apply with a resume; those considered for an interview will be contacted directly.

Job Type: Full-time

Salary: $48,000.00 to $65,000.00 /year


  • Service Writer: 2 years (Preferred)


  • Abbotsford, BC (Preferred)