Warehouse Order Planner
Location: Halton Hills / Milton, Ontario
Job Type: Full-Time
Schedule: Day shift 6:00am - 2:30pm
Department: 3PL Account
Reports To: Admin Supervisor
About QRC Logistics
QRC Logistics is a proudly Canadian, family-owned transportation and logistics company with deep roots in the Greater Toronto Area. What began as a small courier operation handling rush pickups and deliveries has grown into a national, full-service logistics provider.
Today, QRC Logistics offers an integrated “one-stop-shop” solution for our customers, including:
- Cartage services with 5-ton tailgate-equipped trucks (LTL freight)
- Full trailer load (FTL) transportation
- Overnight delivery services for less time-sensitive freight
- Time-critical rush delivery solutions
- Warehouse storage, cross-dock, and full pick-and-pack operations
- A nationwide terminal network across all major Canadian centres
- Specialized expertise in retail distribution
Our customers benefit from real-time shipment and inventory visibility through advanced Transportation Management Systems (TMS) and Warehouse Management Systems (WMS), reinforcing our commitment to accuracy, accountability, and service excellence.
At QRC Logistics, our core values—innovation, flexibility, responsiveness, and accountability—guide everything we do. We are committed to developing strong leaders and providing opportunities for growth within our organization.
Position Summary
We are currently seeking a highly organized and detail-oriented Order Planner / Operations Coordinator to support our 3PL Distribution Centre operations.
This role is critical to ensuring accurate order planning, prioritization, and fulfillment in a fast-paced warehouse environment. You will act as the central point of coordination between warehouse teams, customer service, and logistics to ensure all orders are processed efficiently and in alignment with customer SLAs and KPIs.
Key Responsibilities
Order Planning & Fulfillment Coordination
- Manage and prioritize orders based on Customer Requested Dates (CRDs) and operational deadlines
- Assign and release work to warehouse teams using WMS/RF systems
- Monitor open order pools, ensuring must-ship and rush orders are prioritized
- Coordinate order flow across shifts to maintain productivity and service levels
- Work closely with Customer Service to resolve order issues, discrepancies, and updates
System & Inventory Management
- Process EDI and non-EDI orders, ensuring accuracy and timely communication
- Monitor inventory discrepancies, shorts, and order exceptions
- Ensure all orders are properly updated and tracked within WMS and related systems
Shipping & Logistics Coordination
- Create and manage shipping documentation including BOLs and packing slips
- Coordinate with carriers and internal teams to ensure timely dispatch
- Support appointment scheduling and outbound shipment planning
Reporting & Performance Monitoring
- Track and report on KPIs including order accuracy, on-time fulfillment, and productivity
- Identify bottlenecks and support continuous improvement initiatives
- Maintain accurate reporting and operational documentation
Team Coordination
- Provide direction and support to warehouse coordinators and floor teams
- Communicate priorities clearly to ensure alignment across operations
- Support supervisors with real-time decision-making and issue resolution
Qualifications
- 2+ years experience in a warehouse, distribution, or 3PL environment
- Experience in order planning, order management, or fulfillment coordination
- Strong knowledge of WMS systems and RF scanning
- Experience working with EDI/VMS systems is an asset
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Strong organizational and problem-solving skills
- Ability to manage multiple priorities in a high-volume environment
- Excellent communication and teamwork skills
Working Conditions
- Fast-paced 3PL warehouse environment with exposure to active operations
- Interaction with forklifts, dock activity, and warehouse equipment
- Ability to stand, walk, and occasionally lift up to 50 lbs
Why Join QRC Logistics
- Growing and stable organization with long-term opportunities
- Exposure to large-scale retail and eCommerce distribution operations
- Team-oriented environment with strong operational leadership
- Competitive compensation and benefits
How to Apply
Please submit your resume through Indeed. Only candidates with relevant experience in warehouse operations, order planning, or fulfillment coordination will be contacted.
Equal Opportunity & Accessibility Statement
QRC Logistics is an Equal Opportunity Employer. Employment decisions are made without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected under applicable legislation.
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), QRC Logistics is committed to providing accommodations throughout the recruitment and selection process. Applicants requiring accommodation are encouraged to advise Human Resources.
Job Type: Full-time
Pay: $24.00-$26.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
