Area Manager (Full time/Permanent)
Indigo Park is looking for an Area Manager in Ottawa. The Area Manager will be responsible for the coordination and day-to-day management of all functions (staffing, equipment, overall operations). The Area Manager supports senior management in the budget development process and manages programs to ensure the successful development, maintenance and enhancement of client / customer relationships.
Why Join Indigo?
- We believe in recognizing and rewarding excellent performance
- We believe in employee empowerment
- We believe that diversity is a means for success
What Would You Be Doing?
Administration
- Manage the parking locations under his/her responsibility, under our mandate as set out in management, or lease agreement
- Ensure that the needs of each client are met promptly, and with a high degree of accuracy
- Manage all internal/external policies for each location
- Manage all service contracts related to each parking location, under his/her responsibility
- Assist General Manager and Operations Manager with the annual budgets for each parking location
- Attend client meetings with Operations Manager and General Manager
- Review monthly revenue reports with Operations Manager
- Prepare purchase orders and approve invoices for each parking location
- Conduct regular, rate surveys to ensure each location remains competitive
- Manage all personal injury, and damage claims for each parking location under his/her responsibility
- Ensure that Accounting Dept has all necessary information (on time) to prepare client invoices for labor and management services
Operations
- Establish, and maintain proper operational procedures (Operations Manual) for each location
- Analyze each operation with a focus on improving service and efficiency
- Coordinate with Supervisors daily, to ensure proper operation of each location
- Assist Operations Manager and General Manager to maximize overall revenues for each location
- Establish and maintain proper staffing levels for each location
- Conduct regular, on-site training of staff, to ensure all internal/external policies are being adhered to (uniform, lot conditions, customer service, etc…)
- Coordinate with Supervisors for regular lot audits (revenue and operational)
- Coordinate with Supervisors (and Operations Manager) the annual distribution of client hangtags
- Manage A/R (with help from service coordinator) for each location
Human Resources
- Manage and Supervise the daily activities of the Supervisors
- Ensure that hiring policies are followed for each employee
- Review with Operations Manager all terminations for field staff, and ensure prior approval from General Manager
- Conduct annual performance reviews of Supervisors, and semi-annual reviews of field staff
- Conduct interviews on regular basis, for current and future staffing requirements
- Take disciplinary measures when and where required, with staff
- Approve and submit all payroll for field staff
What Are We Looking For?
- College diploma and / or a minimum of 3 years operational and management experience
- Demonstrated ability to understand and report on P & L statements
- Proven customer relations experience
- Excellent verbal and written communication skills
- Strong business and operational acumen
- Excellent interpersonal skills
- Strong analytical skills
- Strong skills in Excel and PowerPoint
- Ability to learn on the job
The ideal candidate should be available from Monday to Friday during the day and occasionally evenings and weekends when required.
Indigo Park Canada is the leading provider of parking, transportation, logistical and consulting services with over 1000 locations in Canada. Our Company’s activities cover the entire mobility and parking value chain: on-street parking facilities and related services; a comprehensive digital offering; parking enforcement and management of public spaces; soft mobility and last-mile logistics, optimizing the use of available space to serve the city and its citizens.
The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in relation to the materials or processes process.
We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.
#IPC2
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
Flexible language requirement:
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed
Experience:
- managing and training frontline employees: 2 years (preferred)
- parking management or similar service industry: 2 years (preferred)
- Microsoft Office: 1 year (preferred)
Work Location: In person
