Job Title: Travel Operations, Buyer & Merchandiser Specialist (Bilingual: Cantonese/Mandarin)
Company: Gogo Tours
Location: Richmond Hill, ON
About Gogo Tours
Gogo Tours is a premier luxury travel operator catering to the Chinese-Canadian community. We specialize in designing sophisticated, high-end itineraries to the world's most iconic destinations, including Africa, Europe, Asia, and South America.
Key Responsibilities
1. Vendor Negotiation & Contracting
- Hotel & Land Procurement: Negotiate competitive rates and contract terms with hotels, transport companies, and local land suppliers across North America and Asia.
- Relationship Management: Act as the primary bilingual liaison (Cantonese/Mandarin) for Chinese-speaking vendors to ensure service standards meet Gogo Tours' requirements.
- Contract Auditing: Review supplier contracts for "fine print" regarding cancellation policies, attrition rates, and complimentary room ratios.
2. Hotel, Restaurant & Experience Sourcing
- Property & Venue Scouting: Source and vet hotels and restaurants that match Gogo Tours' luxury standard, from iconic five-star properties to hidden-gem local favorites.
- Experience Design: Curate signature moments — private dinners, exclusive tastings, cultural excursions, and unique access — that turn a standard itinerary into an unforgettable journey for our travelers.
- Quality Assurance: Evaluate new hotel and restaurant partners on-site or through trusted local networks to ensure every recommendation lives up to the Gogo Tours name.
- Trend Scouting: Stay ahead of emerging destinations, boutique properties, and dining experiences that give our itineraries a competitive edge.
3. Merchandising & Product Lifecycle
As the tour "merchandiser," you will act as the product owner for your assigned destinations, responsible for:
- Market & Seasonality Analysis: Track destination demand cycles and identify which regions are "in season," pricing favorably, or trending with our traveler demographic.
- Package Bundling & Assortment Planning: Combine flights, hotel rooms, and land experiences into compelling, margin-conscious packages — deciding which itineraries to feature, promote, or retire based on demand.
- Pricing Strategy: Set and adjust package pricing throughout the sales cycle (early-bird, peak-season, last-minute) to balance sell-through with margin.
- Full Lifecycle Ownership: Own a tour product from initial concept and costing through launch, live sales monitoring, and post-tour review — adjusting inventory or pricing as demand data comes in.
- Competitive Positioning: Benchmark package pricing and inclusions against competing tour operators to keep Gogo Tours offerings distinct and attractively priced.
4. Inventory & Yield Management
- Tour Inventory Control: Real-time monitoring of tour "load factors." You will track how many seats are sold versus how many are held in our blocks.
- Release Date Management: Proactively "release" unsold hotel rooms or bus seats back to vendors before penalty dates to protect the company from financial loss.
- Waitlist Management: Coordinate with sales to clear waitlists by negotiating additional capacity with suppliers when tours sell out.
5. Technical Operations & Fulfillment
- Ticketing & Vouchers: Generate and distribute "Land Vouchers" and service orders to suppliers.
- Manifest Reconciliation: Cross-check traveler names, rooming lists, and dietary requirements against supplier confirmations with 100% accuracy.
- Costing & Invoicing: Verify that the final "Land" invoice from the supplier matches the negotiated contract price before passing it to accounting.
Qualifications & Requirements
- Bilingual Proficiency: Professional-level fluency in Cantonese and Mandarin (written and verbal) is required for vendor negotiations.
- Logistics or Purchasing Experience: 2+ years in a role involving inventory management, supply chain, procurement, or merchandising (Travel industry experience is a major asset but not a requirement).
- Commercial Instinct: Comfortable reading market trends and demand data to make pricing and bundling decisions that drive sales.
- An Eye for Experience: A genuine passion for hospitality and travel, with the instinct to spot what makes a hotel, restaurant, or excursion truly memorable.
- The "Negotiator" Mindset: Comfortable picking up the phone to push for better rates or resolve service disputes with vendors.
- Deadline Driven: Ability to thrive in a "Ticketing Time Limit" environment where missing a cutoff means losing inventory.
職位名稱：營運、採購與商品企劃專員 (雙語：粵語/普通話)
公司： Gogo Tours
地點： 安大略省 列治文山 (Richmond Hill, ON)
關於 Gogo Tours
Gogo Tours 是一間領先的豪華旅遊營運商，致力於為加拿大華人社區提供優質服務。我們專門為全球最著名的目的地設計高端且精緻的行程，包括非洲、歐洲、亞洲及南美洲。
核心職責
1. 供應商談判與合約管理
- 酒店及陸上資源採購： 與北美、亞洲及全球各地的酒店、交通公司和當地供應商談判具競爭力的價格及合約條款。
- 關係管理： 擔任與華語供應商聯繫的主要雙語窗口（粵語/普通話），確保服務標準符合 Gogo Tours 的要求。
- 合約審核： 審查供應商合約中的細節，包括取消政策、房間縮減配額 (Attrition rates) 及免費房比例等。
2. 酒店、餐廳採購與行程體驗設計
- 物業與場地探索： 尋找並評估符合 Gogo Tours 豪華標準的酒店及餐廳，從頂級五星級酒店到當地隱藏的優質選擇。
- 體驗設計： 策劃專屬亮點行程，例如私人晚宴、獨家品鑑活動、文化探索及特別通行體驗，將標準行程昇華為令旅客難忘的旅程。
- 品質把關： 透過實地考察或可靠的當地網絡，評估新的酒店及餐廳合作夥伴，確保每個推薦都不辜負 Gogo Tours 的品牌聲譽。
- 趨勢探索： 緊貼新興旅遊目的地、精品酒店及餐飲體驗的最新動向，為我們的行程增添競爭優勢。
3. 商品企劃與產品生命周期管理
作為旅遊產品的「商品企劃」(Merchandiser)，您將擔任所負責目的地的產品負責人，職責包括：
- 市場與季節性分析： 追蹤各目的地的需求週期，識別哪些地區正處於「旺季」、價格優惠期或受旅客歡迎的趨勢。
- 套餐組合與品項規劃： 將機票、酒店房間及陸上體驗組合成極具吸引力且兼顧利潤的套裝行程，並根據市場需求決定主推、推廣或下架哪些行程。
- 定價策略： 於整個銷售週期中制定並調整套裝定價（早鳥優惠、旺季價格、最後促銷），在銷售量與利潤之間取得平衡。
- 全程產品負責制： 從概念構思、成本核算，到產品上線、銷售即時監控及行程結束後檢討，全面負責旅遊產品，並根據市場數據調整庫存或價格。
- 競爭定位分析： 比較同業套裝行程的定價及內容，確保 Gogo Tours 的產品在市場上保持獨特及具競爭力的價格。
4. 庫存與收益管理
- 旅遊庫存控制： 即時監控團組的「負載率」(Load factors)，追踪已售出的席位與預留席位之比例。
- 釋放日期管理： 在罰金截止日期前，主動向供應商「釋放」未售出的酒店客房或巴士席位，以防止公司的財務損失。
- 候補管理： 與銷售團隊協調，在行程售罄時向供應商爭取額外位置，以處理候補名單。
5. 技術營運與訂單履行
- 票務與憑證： 製作並分發「陸上服務憑證」(Land Vouchers) 及派車單/服務單給各供應商。
- 名單核對： 確保旅客姓名、分房名單及膳食要求與供應商的確認書 100% 吻合。
- 成本核算與開票： 核實供應商最終帳單是否與議定的合約價格一致，確保準確無誤後提交予會計部門。
職位要求
- 語言能力： 具備專業級別的粵語及普通話流利程度（書面及口語），能勝任供應商談判。
- 物流或採購經驗： 具備 2 年以上庫存管理、供應鏈、採購或商品企劃相關經驗（具備旅遊業經驗者優先，但非必要）。
- 商業觸覺： 善於解讀市場趨勢及需求數據，從而制定推動銷售的定價及組合策略。
- 體驗觸覺： 對酒店業及旅遊行業充滿熱誠，具備敏銳眼光發掘令酒店、餐廳或行程活動真正令人難忘的元素。
- 具備「談判者」心態： 擅於透過電話與供應商溝通，積極爭取更佳價格或處理服務爭議。
- 截止日期導向： 能在嚴格的「票務時限」(Ticketing Time Limit) 壓力下工作，確保不會因遺漏截止日期而損失庫存。
Job Type: Full-time
Pay: $45,000.00-$999,999.00 per year
Application question(s):
- What is your interest in travel industry?
Language:
- Cantonese (required)
- Mandarin (required)
Work Location: In person
