Job Summary:
The Grocery Department Head oversees the daily operations of the grocery department, with a balanced focus on product display, food safety standards, procurement, inventory control, and team management. This role ensures that products are displayed effectively and are sourced and stocked to meet customer demands. Additionally, the Department Head oversees workplace health and safety, maintains a clean shopping environment, and leads the team to deliver excellent service and operational efficiency. This position reports to the store manager.
Key Responsibilities:
· Oversee the arrangement and positioning of products on shelves to ensure optimal visibility and sales performance.
· Plan and execute product displays based on promotional campaigns, sales goals, and seasonal needs.
· Monitor shelf stocking, replenishment, and organization to maintain an attractive, customer-friendly layout.
· Manage expiration dates of perishable goods, ensuring compliance with food safety standards.
· Handle refunds, exchanges, or disposal of disqualified or damaged products following company policies.
· Ensure the grocery department maintains a clean, safe, and organized shopping environment at all times.
· Research and source grocery products from suppliers to meet customer demands and trends.
· Negotiate with suppliers to secure competitive pricing and favorable terms.
· Build and maintain strong relationships with merchants and suppliers. Address supplier concerns and negotiate solutions to ensure a steady supply chain.
· Monitor product availability and adjust orders to prevent overstocking or shortages.
· Recruit, train, and onboard grocery staff, ensuring they understand their roles and responsibilities.
· Assign tasks to team members and monitor their performance to ensure productivity.
· Enforce workplace safety protocols and ensure compliance with health regulations.
· Perform other duties as assigned that are reasonably related to the position.
· The Company reserves the right to amend job duties and responsibilities from time to time to meet operational requirements and business needs.
Qualifications and Skills:
· High School graduation Certificate, Business Administration, Retail Management, or related field (preferred).
· 3 years of grocery retail experience, including inventory management, merchandising, and customer service.
· Knowledge of industry trends, products, pricing, and food safety regulations; proficiency in relevant software and systems.
· Strong leadership, communication, and interpersonal skills, with the ability to manage teams effectively.
职位概述：
超市杂货部主管负责管理和监督超市杂货部门的日常运营。该职位要求确保货品充足、陈列规范、库存管理有序，并通过制定销售计划和促销策略提升部门业绩。主管还需要确保团队高效运作，并确保客户提供优质服务。
主要职责：
- 负责杂货部的产品选择、定价、订货及库存管理，确保商品的充足、品质和吸引力。
- 监控并分析销售趋势和市场状况，为产品组合和促销活动提供指导，制定并执行有效的促销策略以提高销售。
- 策划并执行商品陈列策略，确保货架整洁有序，商品吸引顾客目光，同时优化库存布局。
- 与供应商协作/谈判，确保最佳价格、促销条件及产品陈列，保持产品的及时供应和更新。
- 以身作则提供优质的客户服务，处理顾客咨询、投诉和特殊需求，建立顾客忠诚度并提升购物体验。
- 监督产品质量，解决过期商品及召回问题，确保所有商品符合食品安全和健康规范。定期进行食品处理及储存操作的安全检查。
- 招聘、培训及管理杂货部门员工，定期召开员工会议，进行工作任务分配及绩效管理，提升团队协作效率。
- 维护准确的库存、销售及财务记录，确保运营过程中的数据准确性并支持决策制定。
- 实施政策和程序，确保部门运营顺畅并提供卓越的客户服务，积极协作与其他部门共同实现超市整体目标。
- 培训员工为顾客提供产品推荐及特殊需求服务。
- 所有职责可由公司自行决定进行调整。
- 履行其他由公司指派，且与本职位合理相关的工作职责。
- 公司保留权利，可因应营运要求及业务需要，不时修订本职位的工作职责及责任。
资格与技能：
- 高中及以上学历，零售管理、工商管理或相关专业优先。
- 3年以上杂货零售经验，包括库存管理、商品陈列及客户服务。
- 出色的领导能力、沟通能力及人际交往能力，具备高效管理团队的能力。
- 深刻理解零售行业的销售管理、库存控制和促销策略，具备一定的财务管理能力。
- 熟悉行业趋势、产品、定价及食品安全法规。
- 精通相关软件和系统。
Job Types: Full-time, Permanent
Pay: From $17.60 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
Experience:
- Grocery store: 3 years (preferred)
Language:
Work Location: In person
