Program Officer (Inventory) (Amendment to closing date)
Employment and Social Development Canada
Drummondville, QC
Employment and Social Development Canada - Service Canada - Program Delivery Branch
Drummondville (Québec)
A pool of qualified candidates will be created to staff temporary or permanent positions in Drummondville.
$57,430 to $61,877
For further information on the organization, please visit Employment and Social Development Canada

Closing date: 30 April 2020 - 23:59, Pacific Time

Who can apply: Persons residing in Canada and Canadian citizens residing abroad.
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Applicants are encouraged to apply ONLY if they agree to work in Drummondville and if they are able to do so. By expressing an interest in a position in a particular location, the applicant acknowledges the requirement for relocation (where applicable and at their expenses).


Your application in this inventory will be active for 60 days. A notice that your application is about to expire will be posted to the My jobs menu of your account 10 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

Please note when submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education and experience qualifications as well as asset qualifications.

When answering these questions, please provide detailed, concrete examples that clearly demonstrate HOW YOU meet the requirement. Failure to clearly substantiate how you meet the screening criteria may result in the rejection of your application. Candidates will not be solicited for incomplete or possible missing information.

Resumes will be used as a secondary source to validate the experience and education described in the screening questions.


When recording your examples, be sure that:
  • Provide concrete, specific examples of actions that speak directly to the experience sought.
  • Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviors expected for each qualification.
  • Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
  • Please describe the achievements in the past tense. This will help to ensure that you are providing concrete examples, rather than making general statements (e.g. instead of saying “I work well within a team….” you can say “I worked well with a team when….”).
  • Use action verbs when describing your experience i.e. lead, managed, organized, planned, prepared, informed, determined, etc.
  • Provide all examples in sentence format.
1) Manage projects from different programs using the organization's program official guide and work tools.

  • Answer the questions of beneficiaries and employers by email or telephone.
  • Inform and direct the applicants in order to help them.
  • Analyze applications for grant and contribution and establish their eligibility according to the terms of programs.
  • Evaluate and recommend applications for grant and contribution to ensure their eligibility for the program using predetermined criteria and the officer's judgement.
  • Establish and enter into agreements with organizations.
  • Ensure that the employer respects the program agreement using telephone and controls with supporting documents (occasionally on-site).
  • Make payments to organizations using the grants and contributions system
  • Perform diagnostic data analysis to draw conclusions.
  • Visit the organizations to monitor the progress of activities, their compliance and their eligibility according to the program.
2) Follow up project files of different programs using softwares.

  • Update project tracking tables using Excel.
  • Maintain relationships with employers and beneficiaries to ensure that projects run smoothly.
  • Complete the different phases of the project in the system used by the ministry to ensure the continuity of the project.
  • Find solutions, individually or in team, to the problems encountered.
  • Write recommendations, professional correspondences and project agreements.
  • Perform financial documents analysis (invoices, reports, etc.) and make calculations (budgets, expenses, etc.)
3) General

  • Promote and deliver programs to citizens and communities based on specific needs and government priorities.
  • Assess and respond to the needs of citizens or the community.
  • Communicate adequately according to the context of the program.
Work environment
These Officer level positions provide information, advice and guidance, promote, evaluate, calculate and ensure the integrity in the delivery of Programs. To excel in this position you must be; highly motivated, a quick learner, quality oriented, client focused and able to thrive in a fast paced, high volume environment.

Physical and psychological working conditions:
  • The work is performed in an open concept office.
  • There is a requirement to work offsite when visiting with clients, attending meetings or carrying out monitoring visits. There may also be a requirement to travel to remote and rural locations.
  • There may be a requirement to work outside of core hours.
Intent of the process
A pool of qualified candidates may be created to staff temporary or permanent positions in Drummondville.
Positions to be filled: Number to be determined

Information you must provide
Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

Degree equivalency


Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

Experience in using technology (e.g. e-mail, Internet and word processing).

Experience in collaborating with community partners and stakeholders**

** This experience is defined in a broad sense:
Interacts and / or transacts and / or works, with: (one or more possibilities in the following)
  • a person;
  • a group;
  • a community;
  • an organization;
  • or an entity rooted in the community, etc.
If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)


Successful completion of two (2) years post-secondary education from a recognized educational institution (e.g. community college, CEGEP, university) in a field such as in Social Sciences or in Administration.

A degree* from a recognized post-secondary institution** with acceptable specialization in social sciences or in administration.

  • The term ''degree'' refers to a baccalaureate as established by educational authorities.
** Recognized post-secondary institution: A public or private institution that has been given authority to grant degrees, diplomas, and other credentials by a public or private act of a provincial/territorial legislature or through a government-mandated quality assurance mechanism. For greater certainty, also included are institutions authorized to grant specific academic credentials for specific academic programs.

Degree equivalency


Experience in applying basic accounting principles and tools

Experience in developing or promoting working level partnerships within the homelessness community

Experience in developing or promoting working level partnerships within the youth community

Experience in developing effective and collaborative working relationships with partners, stakeholders or various levels of government

Experience in working with client segments including any of the following: Aboriginal people, youth, seniors, newcomers, persons with disabilities

Experience in administering grants and contribution programs


Willing and able to work outside core hours, including evenings and weekends, as per operational requirements (short notice)

Willing and able to travel within the service area, as per operational requirements (may require overnight accommodation).

Willing and able to travel by various modes of transportation

Willing and able to travel for training purposes

The following will be applied / assessed at a later date (essential for the job)
French essential

Information on language requirements


Communication (oral)
Communication (written)
Thinking Skills
Working with Others
Client Focus
Diagnostic Information Gathering
Relationship Building

The following may be applied / assessed at a later date (may be needed for the job)

Employment and Social Development Canada is committed to employment equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as being a member of one or more of the following EE groups: Aboriginal peoples, persons with disabilities, women and visible minorities.

Conditions of employment
Reliability Status security clearance - Security screening for reliability status appraises an individual's honesty and whether he or she can be trusted to protect the employer's interests. This screening involves the collection of personal information from individuals, with their informed consent, and includes the verification of the candidate’s identity and background, confirmation of educational credentials, verification of professional references as well as a criminal record and credit check.

Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the targeted groups when you apply.

Information on employment equity


Acknowledgment of receipt of applications will not be sent.

Only screened in candidates will be contacted for further assessment.

Communication (including invitations for assessment) for this process will be sent by email. It is the responsibility of the Applicant to ensure accurate contact information is provided and updated as required. Applicants who apply to this selection process must include an email address that accepts email from unknown users (some email systems block these types of email). Applicants are strongly encouraged to check their email on a regular basis.

We are unable to send a personalized response to emails sent to the Selection Board. Only those selected will be contacted.

Feedback regarding results cannot be provided due to the large volume of candidates assessed.


An interview will be administered. A written exam will be administered. A situational exercise could be administered. Standardized tests could be administered.

Reference checks will be sought. You will be required to provide the contact information at the time of assessment (name, phone number, e-mail address, position title and relationship to you for two (2) references).

The evaluation involves several steps that could be administered at different times and that could take place from Monday to Friday in regular working hours. Please ensure that you make yourselves available during this time. Further details will be made available via e-mail.

**PLEASE NOTE: Alternative testing dates will be limited and only offered for extenuating circumstances: Illness (a medical certificate will be required) or Emergency Circumstances (verifiable).

Candidates are entitled to participate in the appointment process in the official language of their choice.

Please note that candidates (including employees of the Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed.


Proof of education and citizenship will be requested at the time of assessment. Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at for further information.


Management may choose one or more Asset Qualifications at the screening stage and/or at the selection. Random selection and/or top-down selection may be used at the screen stage to identify which applicants will be further assessed.

A pass mark will be established for each essential qualification. Candidates must meet each essential qualification to be appointed to the position. Also, candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

This appointment process could also be used to staff other similar positions of temporary, interim or permanent duration in Drummondville at Service Canada and could be used for Assignment, Deployment, or casual contract (90 days).

Only on-line applications through the Public Service Resourcing System will be accepted. To submit an application on-line, please click on the button "Apply Online". Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.