BMO Financial Group
Calgary, AB
The mandate of the Global Investigations group is to protect BMOFG people, assets and information and provide subject matter expertise and oversight as it relates to criminal risk.

Global Investigations is accountable for investigating and responding to threats or offences against people or property of BMOFG. This includes suspected or confirmed incidents that have an element of criminal risk (internal and external), threats and offenses against people and property and acts of violence, using a systematic, disciplined and intelligence-based approach with the focus on prevention and recovery in accordance with applicable laws and regulations.

Reporting to the Global Investigation Manager, the Investigator is accountable to conduct comprehensive investigations and provide professional security consultation and analysis to all BMOFG departments.

This role executes the strategic priorities of the Enterprise Criminal Risk Management Framework and reinforces BMOFG’s commitment to maximizing shareholder value and contributes to BMOFG’s high performance culture and reputation with shareholders, directors and other stakeholders.

Through the effective execution of this role, the impact of criminal risk on the customer will be minimized.

Key Accountabilities

  • Possess an investigative mindset
  • Ensure all possible measures are taken to recover losses and prevent or reduce further losses.
  • Ensure all significant issues are escalated in a timely manner to the Global Security Manager.
  • Provide professional, security consultation services to all lines of business.
  • Prepare timely, concise, investigative reports.
  • Identify and recommend possible improvements to safety and security standards, systems, equipment and procedures.
  • Responsible for escalating risks and emerging trends to mitigate risks and financial exposures from criminal activity.
  • Represent BMOFG on regional, fraud related committees, industry working groups and work with external parties to understand the competitive landscape, keep abreast of industry developments and to represent the interests of BMOFG
  • Refer matters to law enforcement when applicable.
  • Represent BMOFG in criminal and civil court when required.
Change Management

  • Improve operational methods and workflows by identifying, recommending and implementing process improvement initiatives.
  • Communicate openly and regularly about business issues
Relationship Management

  • Establish and maintain a good working relationship with lines of business throughout the organization by providing advice and counsel.
  • Establish and maintain a good working relationship with appropriate law enforcement officials as well as peers within the financial community.
  • Liaise with industry associations, exchanging information on trends, issues and opportunities. Represent BMO at various industry forums
  • Escalate circumstances requiring exceptions for resolution
Business Performance Management

  • Deliver exceptional service that builds trust through responsive, accurate, consistent, and knowledgeable support.
  • Provide input and recommendations to effectively manage criminal risk
  • Contribute to BMO Financial Group’s overall business results by making recommendations that improve operational efficiency and effectiveness
  • Demonstrate behaviours that are consistent with “Our Way” model and aligned with BMO values.
Risk Management

  • Adhere to all regulatory and compliance requirements.
  • Adhere to all business unit policies and procedures.
  • Ensure strict confidentiality is maintained for both customer and Bank information.
  • Escalate business unit control risks and gaps
Authorities Scope & Impact

  • Information Access Authority - to use and access confidential information related to employee information, customer information, product and financial information for furthering the above. This role has the authority to approve confidential information access to others where applicable
  • Information Authority - to provide information and intelligence which others must consider
  • This role has direct impact on the achievement of key business unit objectives. This role contributes to BMO Financial Group’s overall business results by reducing and preventing losses from criminal activity.
  • This position has no Direct Reports.
Desired Behaviours Key Performance Indicators

Cross Functional Relationships

This role requires the incumbent to interact with the following processes and/or groups:

  • BMO FG
  • Relationship management between BMO Financial Group and other financial institutions
  • Industry committees
  • Law enforcement

Knowledge & Skills Working Conditions

a) Knowledge:
  • Advanced knowledge of criminal law and investigative principles, practices and policies in a large multi-product, multi business environment
  • Strong knowledge of risk and regulatory requirements and management as they apply to fraud and other criminal risk
  • 10+ years of related experience
  • Strong knowledge and understanding of the business unit’s key products and services, technologies, processes and controls
  • Strong knowledge of internal control processes.
  • Good working knowledge and experience of banking and computer systems (Microsoft)
  • Working knowledge of the criminal justice system, criminal law, and rules of evidence.
  • Knowledge of how to conduct effective and efficient interviews is essential.
b) Skills

  • Strong change management skills
  • Strong conflict management/ resolution skills
  • Strong decision-making skills
  • Strong prioritization skills - demonstrated skills in the organization and analysis of information as well as the ability to prioritize work
  • Strong communication skills including high degree of “Listening Skills”
  • Strong written and verbal communication skills
  • Strong ability to influence multiple stakeholders and engage their support and consensus.
  • Strong facilitation/ presentation skills
  • Driver’s license in good standing
Working Conditions

As Global Investigations supports BMO’s continuous operations, the incumbent must be flexible to work a schedule designed to meet our customers’ needs. Incumbents will be required to operate in a shift environment that is comprised of rotational shifts and on-call shifts subject to BMO’s Premium Pay Operating Procedure 050-08. Investigators may be required to work evening shifts or weekends on an emergency basis.

May include occasional overnight travel and/or travel to locations outside of the incumbent’s primary work location.

We’re here to help

At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the
way people think about a bank.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Financial Crimes
Primary Location
Job Posting
Unposting Date