Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 14 full and limited-service hotels across Alberta, Saskatchewan, and the Northwest Territories. Nova Hotels started its business in Yellowknife in 2000 and has had over 32 hotels and operate 6 different brands, in the last 23 years of business, making us one of the larger independent hotel chains in Western Canada. We have over 2,100 guest rooms and over 100,000 square feet of meeting space. Nova Hotels strives to provide you with the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family.
PRIMARY FUNCTIONS:
The Corporate Human Resources (HR) Manager is responsible for the development and overall administration of Nova Hotels People & Culture strategy, recruitment, retention & associate relations, termination, training and development, health & safety, personnel records, legal & legislative compliance and long-term staffing.
RESPONSIBILITIES AND ESSENTIAL DUTIES:
Recruitment, Retention & Associate Relations
- Establishes policies that seek to increase Associate retention rates and foster job satisfaction and high morale. This includes but is not limited to coordinating Associate social and wellness programs.
- Oversees and facilitates new senior manager Associate orientation, training and onboarding.
- Oversees preparation of job descriptions and compensation programs. Recruits / Coordinates job applicants for positions and facilitates interviews and hiring.
- Sets policies for recruitment & retention at the property level.
- Visits hotel properties periodically to ensure that appropriate assistance, guidance and counseling is provided to hotel General Managers to maximize the quality and professionalism of the operations and to ensure compliance of Hotel Associates with hotel and Company policies.
- Works with property General Managers to manage all Associate relations programs.
- Creates a positive work environment for all associates.
- Develops and promotes various culture and recognition programs.
- Maintains an open-door policy for all associates and strives to provide them with the right people resources, training, guidance and morale support when needed.
Health & Safety
- Oversees training, development and health & safety programs in context of compliance with government regulation and best practices.
- Oversees and manages the worker’s compensation program.
Personal Recordkeeping
- Oversees maintenance of accurate and complete personnel records. Ensures that rules and regulations concerning confidentiality and retention are followed.
Legal and Legislative Compliance
- Keeps abreast of legislation affecting People & Culture; trains management and monitors company policies to ensure compliance.
- Keeps Associate Handbook updated and handles all Associate grievances.
- Maintains knowledge of industry trends and employment legislation and ensure compliance with related federal and provincial legislation, local laws, rules, standards, policies and procedures.
Policy
- Reviews and recommends company-wide procedures, policies, forms and metrics.
Performance Planning, Training & Development
- Participates in the coaching and progressive discipline process with managers and supervisors.
- Advises Executive Leadership Team (ELT) on policy changes that need to be made regarding Human Resource related issues and concerns.
- Ensures planning, monitoring, and appraisal of Associate’s work results by training managers to coach and discipline Associates; schedules management conferences with Associates, listens and resolves Associate grievances; counsels Associates and supervisors.
- Ensures that all Hotel Associate training is conducted in a timely and compliant manner, as requested by hotel brand and our Nova Hotels corporate training programs.
- Reviews and makes recommendations on Associate disciplinary measures, including but not limited to terminations, and exercises care that justifications are well documented. The Corporate HR Manager must be able to make decisions that are not arbitrary or discriminatory.
- Works as part of the Senior Leadership Team (SLT) to set long-term staffing goals and strategies.
And Performs Other Duties as Assigned.
- Accountability
- Associate development
- Associate relations
- Builds commitment
- Business Acumen
- Communication
- Manages effective relationships
- Motivating others
- Professionalism
- Providing leadership
- Self-directed
- Teamwork
Required Knowledge, Skills, and Abilities:
- Thorough knowledge of Company policies and procedures;
- Thorough knowledge of employment law and legislative changes;
- Ability to act as a representative of the Company to the public;
- Expert knowledge of People & Culture management principles, practices, and procedures;
- Expert knowledge of personnel policies and procedures, employment practices and Associate benefit plans;
- Advanced knowledge of the principles, practices, and procedures of administrative management, and the ability to interpret them to the Associates and the public;
- Ability to read and comprehend relevant documents associated with department and hotel operations;
- Ability to effectively communicate with other Associate members; ability to coordinate, advise, supervise and maintain effective working relationships with other professionals;
- Ability to keep the all relevant parties informed of all major issues and programs and to recommend changes as appropriate;
- Ability to maintain strict confidentiality in all matters pertaining to the organization;
- Ability to prioritize and multi-task;
- Ability to use available resources to research information;
- Ability to prepare and maintain accurate records;
- Ability to operate relevant computer systems, including hardware and software.
Education and Experience:
- Three or more years of experience in People & Culture with increasing supervisory responsibilities;
- Human Resources Certification preferred;
- Hotel experience an asset;
- Thorough knowledge of laws affecting human resources administration;
- High School diploma required. Post-secondary education and/or HR Training considered an asset.
