Receives public inquiries and applications from clients and community agencies. Determines and authorizes social assistance (e.g., financial, employment, discretionary benefits, emergency assistance), and supports clients to achieve their goals through developing participation and employment plans (with employment referrals), with a focus on improved quality of life.
Knowledge, Skills & Abilities Required:
- Knowledge of interviewing techniques, assessment approaches, and casework management, acquired through a university degree or 2-year college diploma in a related field, plus 2 years of related experience (paid or volunteer) in a social services or community setting.
- Knowledge of and ability to work according to established policies and procedures, legislation, and federal and provincial programs (e.g., Ontario Works, privacy, Service Canada, human rights, immigration, Ontario Disability Support Program, employment standards, Canada Pension Plan, employment insurance benefits, WSIB, Education Act). Knowledge of local resources and employment assistance available through delivery agents, and make referrals.
- Ability to investigate, gather, and assess facts and apply OW eligibility rules and participation requirements to make appropriate OW eligibility decisions. Ability to meet or exceed service targets.
- Knowledge of job search skills and strategies to develop employment and outcome plans and make employment referrals with clients. Ability to identify clients' skills and barriers to employment and successfully match clients with programs to support employment.
- Ability to maintain confidentiality and protect client privacy.
- Communication and human relations skills (using coaching, motivating techniques) to develop trusting relationships with clients; de-escalate situations with clients who may be in crisis; support clients to develop participation agreements and motivate/persuade/coach to pursue employment and stabilization resources and supports; explain the program (directly or through interpreters) to applicants/clients to ensure their understanding; interview applicants/clients to gather information; communicate participation agreement requirements and local support services; advocate for clients; explain consequence of non-compliance; and participate as an effective team member.
- Ability to provide written and verbal explanations to clients regarding changes to OW assistance and compliance. Ability to use information from clients and internal and external contacts to develop effective outcome plans. Ability to develop and maintain factual, concise, and objective notes.
- Computer skills with ability to use software such as provincial and corporate databases, and Microsoft Office. Ability to keep knowledge and skills current (e.g., policy, procedures, legislation, training).
- Ability to travel within Waterloo Region.
- Must provide an acceptable Police Vulnerable Sector Check (level 3).
- Ability to support and demonstrate the Region’s values.
Please apply online, by the closing date Aug 17, 2020 quoting competition number 2020-1721.