Thomas Skinner was founded in 1904 and today is Western Canada’s largest machine shop supply distributor. Our motto is “One Stop for your Machine Shop.” We fulfill this statement through our marketing of Haas and Okuma CNC machine tools, Hyd-Mech band-saw machines, a host of conventional machines, machine accessories, cutting tools, band saw blades, precision measuring instruments and abrasives. These products are available through our branch locations in Vancouver (head-office), Edmonton, Calgary and Winnipeg. We support what we sell through in-house service, parts and training. We are ISO certified. For more information on our company, please review our website http://www.thomasskinner.com
We are looking for a dynamic Inside Sales/Customer Service Manager based in Richmond, BC or Edmonton Alberta to drive sales performance, develop team members, and create an exceptional customer experience. This role combines sales management, customer engagement, staff development, and operational leadership.
Key Responsibilities
1. Lead, coach, and motivate a customer-focused sales team.
2. Build strong customer relationships and ensure outstanding service experiences.
3. Deliver product, sales, policy, and procedure training.
4. Support employee development through ongoing coaching and performance management.
5. Ensure compliance with company policies and operational standards.
6. Identify opportunities to improve team performance, customer satisfaction, and business results.
Qualifications
1. At least 3 years of sales experience in the metalworking industry and a solid understanding of it technical aspects.
2. Proven leadership experience in sales or customer service.
3. Strong customer engagement and relationship-building skills.
4. Experience training and developing employees.
5. Excellent communication, coaching, and problem-solving abilities.
6. Results-oriented with a passion for delivering exceptional customer experiences.
If you're a motivated leader who enjoys developing people, driving sales, and creating a culture of customer excellence, we'd love to hear from you.
Build a career with a solid company that offers career growth, competitive compensation, pay for performance incentives, and benefits. Training provided includes self-directed courses, tutoring and supplier sponsored training.
Qualified candidates are invited to submit a resume and cover letter quoting Inside Sales/Customer Service Manager in the subject line.
We appreciate all submissions however, only those candidates selected for an interview will be contacted. Thanks for your interest!
Pay: $75,000.00-$80,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Profit sharing
Education:
- Secondary School (required)
Experience:
- Metalworking Industry: 3 years (required)
- Sales: 3 years (preferred)
Work Location: In person
