Rental Coordinator / Parts and Service Coordinator

Cooper Equipment Rentals
Timmins, ON

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Job details

Full-time
10 days ago

Benefits

RRSP match

Skills

Power BI
Customer relationship building
Microsoft Outlook
Inventory management
Client inquiry handling
Workplace safety policies
Post-secondary education
Filing
Logistics
High school diploma or GED
Warranty claims processing
Client services
Customer service orientation
Organizational skills
Contracts
Customer support
Business
Work order management
Standard operating procedures (SOPs)
Communication skills
Client interaction
Team coordination

Full job description

Build your Career at Cooper Equipment Rentals

We are looking for customer-oriented, motivated individuals to join our professional team.

Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.

Why Work with Us? Perks!

Competitive salary

Excellent benefit package with premiums paid by the company

Uniform, safety boots/shoes, safety gear provided

RRSP Match

Safety-minded organization

Stable, year-round employment

Continuous training, learning and development opportunities

Fun-loving work environment with strong social responsibility

Job Summary: We are seeking a detail-oriented, customer-focused Rental Coordinator to support the daily operations of our branch. The Rental Coordinator will be a main point of contact for customer inquiries, equipment rentals, and logistics coordination, ensuring accuracy, efficiency, and a high standard of service. This role requires strong organizational skills, clear communication, and the ability to thrive in a fast-paced environment.

What You’ll Be Doing
Duties and Responsibilities:

Answer customer and sales team inquiries, providing rental solutions and processing contracts with accuracy and professionalism.

Coordinate equipment deliveries and pickups by dispatching drivers and communicating timelines clearly.

Collaborate with the Service Department to address equipment repairs, maintenance scheduling, and fleet availability.

Maintain accurate inventory records; reconcile and communicate updates daily to ensure strong inventory control.

Manage rental documentation including cycle billing, contract filing, open-order reports, and equipment exchanges. Use Systematic Rental Management system accurately and effectively.

Communicate and coordinate effectively with teammates in the shop and yard to underst and equipment availability / to ensure equipment is rental ready.

Work with internal teams to address and resolve customer issues, maintaining a high level of service and satisfaction.

Follow standard operating procedures to ensure consistency, compliance, and efficiency in branch processes.
Assist with ordering, receiving, stocking, transfer, and delivery of parts to ensure technicians have what they need for timely repairs.
Assist with dispatching Heavy Equipment Field Technicians to service calls.
Assist with maintenance of shop supplies and monitor inventory levels; process returns, exchanges, and warranty claims as required .
Open, update, and close work orders, ensuring all documentation is accurate , complete, and properly filed.
Prepare and provide quotes and estimates for repairs and preventative maintenance.
Communicate with customers and internal teams regarding service timelines, equipment status, and parts availability.

Contribute to a safe and positive work environment by following company safety policies and promoting The Cooper Difference .

What You’ll Bring to the Team
Qualifications and Requirements:

Minimum of 3 years of experience in the construction industry, customer service, or a related field is required . Experience in the equipment rental industry is a definite asset.

High school diploma or equivalent is required ; post-secondary education in business, administration, or logistics is an asset.

Knowledge of construction equipment and rental fleet operations is an asset.
Knowledge of construction equipment parts, service procedures, and maintenance practices is an asset.

Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.

Excellent communication skills (verbal and written); able to interact professionally with customers, drivers, service technicians, and sales staff.

Customer-focused mindset with strong relationship-building skills.

Proficiency with Microsoft Office (Word, Excel, Outlook); PowerBI or other reporting tools are an asset.

Comfortable learning and working with rental management systems (Systematics or similar software preferred).

Strong problem-solving abilities and attention to detail; able to identify issues and proactively recommend solutions.

Ability to work independently as well as collaboratively in a team environment.

Demonstrated flexibility and adaptability when priorities shift or urgent customer needs arise.

Commitment to workplace safety and adherence to all company safety standards.

High level of accountability, professionalism, and pride in your work.

#SJ1

Want to learn more about career opportunities at Cooper Equipment Rentals? Visit our Careers page to view Day in the Life videos cooperequipment.ca/careers.

At Cooper Equipment Rentals, we believe our people are our greatest strength. We are committed to fostering an inclusive, respectful, and accessible workplace where everyone has an equitable opportunity to succeed. If you require an accommodation at any stage of the recruitment process, please let us know. We use AI-assisted technology to support parts of our recruitment process; however, all hiring decisions are made by our team using human judgment.

Pay Range:

$58,000.00 annually

Location:

2001 Riverside Drive
Timmins, ON P4R 0A3


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