Reporting to the Director of Housekeeping, the Assistant Housekeeping Manager is a hands-on leadership role responsible for managing daily housekeeping operations and ensuring superior guest service and quality are met or exceeded. In addition, this position will provide assistance and guidance in managing the Laundry, Valet, and Mini Bar operations as and when required. This position is required to exercise judgment, set priorities, schedule the Housekeeping operation to meet requirements, and ensure alignment with budget and labour costs.
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Leads, develops and supervises all Housekeeping associates. Approach all encounters with guests and employees in a professional, service-oriented manner. Comply at all times with Pan Pacific and regulatory requirements to ensure safe and efficient hotel operations.
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Responsible for the organization and delegation of work assignments for all housekeeping associates; Monitor and manage the quality and timeliness of services provided to ensure optimum guest satisfaction. Perform all necessary housekeeping and clerical tasks.
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Act as a resource to Housekeeping associates and liaison between the Director of Housekeeping and associates.
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Conduct guestroom, public area, and VIP room inspections; conduct regular inventory counts and place orders for supplies and linens as required, in accordance with budget guidelines. Participate in renovation and deep-cleaning projects when required.
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Maintain daily inspection records and a safe working environment, coach associates to follow safe work procedures and conduct quarterly safety inspections.
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Monitor work hours, scheduling and vacation planning of associates while adhering to budgeted/forecasted labour costs. Ensure the accuracy of payroll and sign-in sheets; approve invoices for goods and service rendered in the absence of the Department Head; Monitor labour costs and other expenses when required.
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Participates in recruitment and selection, training, and performance management of all housekeeping associates. Participates in associate probationary and annual reviews.
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Deliver daily communication to the team, i.e., pre-shift briefing and callisthenics, and supervise the distribution of work.
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Administer the lost & found operation to ensure that all procedures are followed and items are distributed expediently.
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Attend various meetings and hotel functions related to the housekeeping function in lieu of the Director of Housekeeping; Assists in conducting regular Department meetings.
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Perform other job-related duties and special projects as required.
Physical Demands
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Must be physically fit and able to lift moderately heavy items, along with movements such as bending, stooping and kneeling when required. In addition will be required to stand on feet and/or walk for long periods.
