Guelph Volkswagen is looking for an Appointment Coordinator to join our growing service team. The Appointment Coordinator is responsible for scheduling a high volume of incoming calls, emails and in-person appointments. The right candidate will be dependable, have a positive attitude and above average customer service skills. This position is performance-driven and customer service-focused.
- Strong communication skills both on the phone and via email
- Work well in a team environment
- Organization/Detail Oriented
- Positive and Professional Attitude
- Experience with computers and excel are an asset
Daily Responsibilities:
- Handle all incoming customer appointment inquiries efficiently and accurately.
- Electronically schedule appointments.
- Obtain all the relevant information from each customer, including name, phone number, vehicle model and service required
- Generate and maintain appointment schedules
- Follow-up with customers who miss scheduled appointments
- send service reminders to customers
- Follow all company and manufacturer policies, directives and procedures
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Pay: From $20.00 per hour
Benefits:
- Dental care
- Extended health care
Ability to commute/relocate:
- Guelph, ON N1H 7K9: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 1 year (required)
Work Location: In person
