Information Technology Services
CUPE, Term, Part-time (September 2026 - January 2027)
Internal applicants from CUPE Local 3799 will be given priority consideration.
Reporting to the Director, Information Technology Services with functional supervision from the Classroom Technology Coordinator, the ITS Support Assistant I is part of the IT team and provides support to UNBC’s diverse community by assisting with basic IT tasks, helping with basic technical support, and handling IT-related administrative tasks. This person will be based in the Northwest supporting UNBC classes.
Who are we looking for?
You love working with technology, it is more than just a job and you enjoy learning about new advances and techniques. You are self-motivated and have a passion for bringing technology and people together to solve tough problems. You will bring forward great ideas that make systems more reliable, extensible, and available. You are able to work with other talented IT professionals to maintain excellent systems experience and availability.
Why join UNBC’s Information Technology Team?
We are a small agile team that has autonomy in how work is accomplished. Work times and location are flexible and work-life balance is valued. We are always looking for ways to improve; our high-trust environment means we encourage experimentation since it provides great opportunities for learning. This focus on learning is also why we are here, to support the success of students and research, knowing we are transforming lives and communities in the North and around the world. We support self-improvement and will try to provide whatever you need to be successful in your position, like skill building and opportunities for advancement. We prefer sustainable approaches to our work, and our system architectures aim to be highly resilient. This allows us to focus on adding value to our community. We work closely together and value teamwork, respect, and inclusion. This position is eligible for the Tuition Waiver program enhancing your career development and progression.
Responsibilities
Duties include but are not limited to:
- Providing Audio Visual support for faculty teaching classes for the Education Program, troubleshooting common classroom technology issues, escalating more complex problems to senior IT staff, and ensuring service excellence;
- Coordinating with other ITS staff to perform updates and maintenance on other UNBC computer systems in the Prince Rupert campus;
- Supporting senior ITS staff in the creating and updating of IT documentation and manuals, contributing to the department’s knowledge base; and
- Maintaining a strong commitment to professional development and continuous learning, taking advantage of training opportunities provided by the ITS department.
Qualifications
The successful candidate will possess the following:
- A high school diploma or equivalent;
- Completion of at least one of the following or its equivalent;
- Computer Information Systems 11 / 12
- Computer Programming 11 / 12
- Undergraduate-level introductory programming course
- The successful candidates will be able to communicate effectively, both verbally and in writing, and possess excellent interpersonal and time management skills. Demonstration of the ability to establish effective working relationships with a diverse set of clients, including senior technical staff, support staff, faculty members and students is essential; and
- Must be able to provide a clear criminal record check.
An equivalent combination of education and experience will be considered.
Salary
This position has been classified at a Grade 1H. The hourly rate of pay for this position is $22.12 to 23.03 and the normal starting rate of pay will be $22.12.
Normal hours of work will be in the evenings between 4:00 pm and 9:30 pm, three to four days a week.
Our Commitment to Diversity and Employment Equity
The University of Northern British Columbia is fully committed to creating and maintaining an equitable, diverse, and inclusive environment that is accessible to all. We are devoted to ensuring a welcoming, safe, and inclusive campus free from harassment, bullying, and discrimination. This commitment is woven into our motto and mission. In the Dakelh language, UNBC’s motto ‘En Cha Huná translates to “they also live” and means respect for all living things. Through the respect for all living things, we are able to grow and learn better together, each bringing our own unique individual differences and contributions to inspire leaders for tomorrow by influencing the world today.
Employment equity requires that we remove barriers and overcome both direct and indirect discrimination. In this way, the pool of excellent candidates increases substantially. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
About UNBC
Since its founding in 1990, the University of Northern British Columbia (UNBC) has emerged as one of Canada’s best small research-intensive universities, with a passion for teaching, discovery, people, and the North. UNBC’s excellence is derived from community-inspired research, hands-on learning, and alumni who are leading change around the world.
Since time immemorial, Indigenous peoples have walked gently on the diverse traditional territories where the University of Northern British Columbia community is grateful to live, work, learn, and play. We are committed to building and nurturing relationships with Indigenous peoples, we acknowledge their traditional lands, and we thank them for their hospitality. UNBC’s largest campus in Prince George is located on the traditional unceded territory of the Lheidli T’enneh, in the spectacular landscape near the geographic centre of beautiful British Columbia.
UNBC consistently ranks in the top three in its category in the annual Maclean’s university rankings. UNBC also recently placed among the top five per cent of higher education institutions worldwide by the Times Higher Education World University Rankings.
With a diverse student population, the University is friendly, inclusive, and supportive. Prince George is a city of ~80,000 people with impressive cultural, educational, and recreational amenities. For more information about living and working in Prince George, please refer to http://www.unbc.ca/experience and https://moveupprincegeorge.ca. Make your mark with this leading post-secondary institution.
To Apply
Applicants should create an applicant profile and upload and submit a cover letter and resume to the system. This position is part of CUPE Local 3799 and is an on-campus position, based at Prince Rupert Campus.
The University of Northern British Columbia is committed to employment equity and encourages applications from the four designated groups (women, Indigenous peoples, persons with disabilities, and members of visible minorities) as well as the 2SLGBTQ+ communities and individuals with intersectional identities.
Persons with disabilities, who anticipate needing accommodation for any part of the application and hiring process, may contact UNBC Health & Wellbeing at [email protected]. Any personal information provided will be maintained in confidence.
UNBC does not use artificial intelligence to screen candidate applications.
Applications will be accepted until 4:30 PM on August 27, 2026.
