Overview
Acts as part of an interdisciplinary team, facilitating patient flow through the Oncology Clinic/Hemodialysis/Kidney Care Clinic (MCKC, Home Dialysis). This involves booking appointments, registration, file management, orientation of the patient/family to the unit, data collection and procurement of supplies.
Education
- Grade 12 or equivalent, post-secondary education preferred.
- Extensive knowledge of medical terminology preferred.
- Recent experience, within 2 years, of working in an oncology/renal clinic.
- Knowledge of Cancer Care Ontario/Ontario Renal Network reporting required.
- Public Relations/customer service training preferred.
- Successful completion of Cerner training.
Qualifications
- Demonstrated ability to work independently or as part of an interdisciplinary team in an extremely fast paced environment(s)
- Ability to multi-task and proven organizational skills.
- Proven innovation in problem solving skills and critical thinking.
- Excellent organizational skills.
- Excellent communication skills, both written and verbal, when dealing with co-workers, other disciplines, other departments, patients/families, family physicians, and external agencies.
- Demonstrated interpersonal and conflict resolution skills.
- Demonstrated ability to understand and follow written and verbal instructions.
- Demonstrated ability to be receptive to instruction/direction and changes.
- Professional telephone etiquette is mandatory.
- Expert in Cerner PM Registration, Cerner Powerchart, Teletracking, ANSOS, ORRS, MS Office applications, for example, Word and Excel.
- Expert with Plexxus SAP-SRM requisitioning and troubleshooting.
- Demonstrated knowledge of procedures, terminology and equipment related to oncology/hemodialysis/ Kidney Care.
- Demonstrated ability to work closely with patients, to provide family centered care.
- Good work and attendance record required.
- All employees of Michael Garron Hospital (MGH), adivision of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
- All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
- All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.
