Position: Product and Commercial Specialist
Department: Product
Employment Status: Full-Time
Reports To: Senior Manager Cruise & Car Commercial
Location: Hybrid [Toronto or Montreal]
Salary Range: $55,000 - $80,000
Role Type: Replacement
Hiring Status: Current Hiring
Your Career Opportunity
The Product & Commercial Specialist supports the development, coordination, and performance of specialized travel products and destination services. This role partners closely with both the Product and Commercial teams to deliver competitive car land offerings, ensure operational accuracy, and drive commercial performance through market insights and supplier management.
How You Will Be Spending Your Time
- Identify market trends and customer needs specific to land products (hotels, transfers, car rentals, tours, and destination services)
- Assist in the development, packaging, and maintenance of competitive Land & Cars offerings aligned with market demand
- Coordinate and manage reservations for accommodations, transfers, car rentals, and other ground services, ensuring accuracy and timely follow-up
- Maintain strong relationships with ground suppliers (hotels, DMCs, car rental companies, transfer providers) and support account follow-ups
- Monitor destination conditions and proactively manage operational impacts of disruptions affecting land services (e.g., weather events, strikes, local issues)
- Track sales performance of Land & Cars products and recommend actions to improve competitiveness, margins, and profitability
- Ensure accurate product setup, pricing, and content in booking systems and support tools
- Provide product training and updates to reservations and sales teams on Land & Cars offerings
- Support documentation and marketing teams with accurate and up-to-date product information
- Deliver high-quality service to internal stakeholders, travel agents, and suppliers
- Contribute to continuous improvement of processes and technology related to car and land product management
- Provide information to marketing for branded flyers, email blasts, web initiative, etc.
- Participate in executing Media Planned activities with suppliers and Tourism Partners
- Obtain and provide product information for call-backs and bumping’s
- Perform other related duties as required
The Skills, Experience and Attributes Required to be Successful
- Travel & Tourism Diploma, or a related field
- Minimum of 3+ years of relevant experience, preferably with land products, hotel contracting, or ground services
- Strong understanding of Land & Cars products (hotel operations, transfers, car rentals, destination logistics)
- Proven ability to manage supplier relationships and coordinate multiple service components
- Results-driven with strong attention to detail and ability to manage competing priorities under tight deadlines
- Strong analytical and problem-solving skills, with a commercial mindset
- Bilingual (English and French), both written and spoken
- Excellent organizational, multitasking, and time management skills
- Effective communication and presentation skills
- Proficiency in MS Office (Excel, PowerPoint, Word) and reservation systems (e.g., Sabre or similar)
- Knowledge of key destinations and ground product trends is an asset
- Flexibility to travel occasionally, if required
- Availability to work overtime, including evenings and weekends, as needed
Working conditions
- Remote/Hybrid
- 37.5 hours per week
Crew Advantages
- Competitive salary
- 2 weeks of vacation
- Medical and dental benefits
- 9 additional paid days: 1 birthday day, 5 sick days, 2 personal days, and 1 volunteer day
- Employer RRSP contribution program
- Awesome travel benefits for you, your friends, and your family
- Employee Assistance Program (EAP) for you and your family members
Who We Are
HIS Canada Travel Inc., a division of the H.I.S. Group, is one of Canada’s largest travel companies. Incorporated in 2004, HIS Canada Travel Inc. owns and operates multiple wholesale and retail travel brands. The retail division, including redtag.ca, itravel2000.com, Sunquest, The Travel Experts, Merit Travel, Flights.ca and Cruises.ca offer diverse products to travelers including destination packages, flights and hotels worldwide, excursions and more. The wholesale travel business, TravelBrands, provides a full range of travel products including air, hotel, car rental, cruise and specialty to travel agents and retail agencies throughout Canada. HIS Canada Travel Inc. is a comprehensive one-stop shop for agents and travelers alike.
Are You Ready to be part of the team?
If you’re interested in this opportunity, please submit your cover letter and resume to [email protected].
We thank all applicants for their interest; only those selected for further consideration will be contacted.
We may use artificial intelligence (Al) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
HIS Canada Travel Inc. values diversity in the workplace and is committed to employment equity. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), HIS Canada Travel Inc. will provide accommodation, accessible formats, and communication support for the interview upon request and we will work with you to meet your accessibility needs.
