Are you interested in making a difference in the lives of marginalized populations?
The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone.
Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.
We have one (1) permanent full-time position located in SE Calgary.
Working days will be on Mondays to Friday from 08:30 to 16:30, flexibility may be required., totaling 37.5 hours per week.
This posting closes on July 1, 2026.
Program Summary
The Calgary Alternative Residential Services (CARS) program assists individuals with developmental disabilities to become more independent through skill acquisition, empowerment and full inclusion in society, thus improving their quality of life. The CARS program focuses on ‘person-centered planning’ – people supporting people – based on the individual’s needs. Through a self-directed process, the individual will be assisted in identifying areas of support that are important to them and will contribute towards their personal goals.
Job Summary
The Calgary Alternative Residential Services (CARS) Assistant Program Manager will support the Program Manager with program management roles and responsibilities. The Assistant Program Manager will ensure the effective administration and implementation of services in the CARS Program. This will be done in accordance with Calgary Alternative Support Services (CASS) philosophies, policies and procedures, and the outcomes and expectations of our funders and clientele. The Assistant Program Manager promotes administrative effectiveness of the program through development, evaluation and monitoring of administrative items such as client documentation, HR tasks, and training and operations manuals. The incumbent will address administrative issues which are essential to the program’s operations through performance management practices in collaboration with the Program Manager.
The Assistant Program Manager will assist the Program Manager in the day-to-day operations of the program through the support, collaboration, and supervision of the CARS team. The Assistant Program Manager will ensure consistency within program practices and alignment with best practices and becomes acting designate when the Program Manager is unavailable. Additionally, they are responsible for monitoring services under the Disability Innovation Grants (DisInno).
Key Responsibilities to:
Client
- Review intake referrals, complete expression of interests, conduct intake meetings and prepare or review budget templates and funding requests
- Ensure program services are aligned with client needs and abilities and make decisions about required changes or transitions in collaboration with the Program Manager
- Ensure quality of service delivery model benefits clients in a meaningful way
- Advocate for appropriate and creative supports for clients
- Encourage interdisciplinary supports
- Review client support satisfaction surveys and other relevant information to evaluate and investigate ways to improve service delivery for all clients in the program
- Oversight of services provided under the Disability Innovation Grants (DisInno) funded clients, including completion of all narrative reporting requirements on a quarterly basis
Program
- Ensure program’s adherence to agency policies and procedures, and overall agency initiatives
- Support and collaborate with CARS Program Manager to assist with the supervision of the team of Community Support Coordinators, Relief Supervisor and Assistant roles
- Direct supervision of contractors hired to support DisInno clients
- Communicate expectations, assignments and responsibilities to program staff clearly and professionally
- Provide leadership, direction, and problem- solving assistance related to program and services
- Mentor, teach and train program staff as needed
- Assist with bi-weekly CARS team meetings and annual strategic planning
- Support performance management and evaluation of CSC and other CARS office roles in collaboration with the Program Manager
- Assist with employee interviews as required
- Help develop and maintain all required paperwork and documentation for the program, including operations and training manuals
- Address inquiries from staff in other program areas/departments
Agency
- Demonstrate confidence in agency values and philosophy through leading by example
- Champion initiatives being rolled out by the Senior Leadership Team and actively participate in change management initiatives with positivity and adherence
- Understand and adhere to CASS Policies & Procedures and program specific expectations as defined in program Operations Manuals
- Regularly check email communications and ensure strong comprehension of communications, especially from CASS Senior Leadership, Human Resources, Payroll/Accounting and external stakeholders
- Utilize CASS employee management system(s) for designated tasks
- Adhere to health and safety policies in accordance with CASS Policy & Procedures and Alberta OH&S legislation
- Maintain valid certification in all core training/employment requirements, and any additional training as assigned
Culture
- Model and demonstrate CASS values in all interactions with clients, staff, colleagues, and community members
- Demonstrate respect and collaboration with all internal and external stakeholders of the CASS organization
- Demonstrate an ability and willingness to give and receive honest, balanced feedback
- Provide consistent and honest support to the CARS program, encouraging positive team morale
Qualifications and Experience
- Minimum 8 years’ experience in the Human Services sector
- Minimum of 3 years of supervisory experience
- Knowledge in supporting adults with developmental disabilities preferred
- Ability to work both independently and as a team member
- Strong interpersonal and leadership skills
- Strong verbal and written communications
- Ability to approach situations with positivity
- Ability to adapt communication styles
- Display patience and understanding
- Ability to work under pressure
- Strong organizational and time management skills
- Ability to maintain confidentiality
- Competency in report writing
- Expertise in Microsoft Office software, including; Excel, PowerPoint and Word
- Experience working with Not-For-Profit organizations is an asset
Required education
- Degree or diploma in Disability Studies or Human Services related discipline, or satisfactory equivalent experience
Other Required Skills
- A vehicle and valid driver's license are considered assets
Referral Program
If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that they can be rewarded through our referral program!
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
No phone calls please.
