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Full-time Client Advisor - Oakridge Mall (New Store Opening)

TAG Heuer
Vancouver, BC

Apply Now

Job details

Full-time

Benefits

Paid time off
Employee assistance program

Skills

Luxury retail sales
Oracle
Sales
English
Presentation skills
ASP
Communication skills
Maya

Full job description

Position

A TAG HEUER CLIENT ADVISOR IS…

…A PERFORMANCE-DRIVEN SALESPERSON WHO CONSISTENTLTY SEEKS TO ACHIEVE SALES TARGETS THROUGH SELLING TECHNIQUES & COLLABORATION

Plays a central role on the sales floor , increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store
Supports colleagues & other team members in the boutique
Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints)
Proposes new ideas to develop sales (merchandising, events, product mix…)

…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS

Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique , especially at events
Achieves individual clienteling objectives (number of outreaches, appointments, sales from appointments…), leveraging all the tools provided
Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
Communicates the brand story & DNA in an inspiring way , as well as advantages and technical details to build trust and long-lasting relationship

…AN ACTIVE CONTRIBUTOR TO OPERATIONS EXCELLENCE WHO RESPECTS RETAIL & ADMINISTRATIVE PROCESSES ON THE FLOOR

Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…)
Leverages properly all tools (CEGID, Salesforce) and performs VM
Coordinates Aftersales operations until the return of the watch
Applies rigorously all guidelines related to grooming , attitudes , and Visual Merchandising (window animation, product presentation, catalogues…)
Contributes to a positive, inclusive and supportive work environment
Contributes to the store maintenance
Ensures compliance with internal control policies

Job responsibilities

HARD SKILLS

Knowledge of luxury retail environment (minimum 2 year-experience)
Knowledge / passion for watches, new trends in lifestyle, new technologies and sports
Fluent in English + local language , a third language is a plus
Selling skills : client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc.
Understanding of sales KPIs: traffic, conversion, sales in volume and value, ASP, mix of sales…
Knowledge of Client and Clienteling KPIs
Knowledge of digital tools
Knowledge of / interest for Brand DNA, history & collections
Knowledge of Front and Back tools
Knowledge of (Brand) Retail Procedures

SOFT SKILLS

Client-centric mindset, focused on recruiting new clients and growing the active client base, nurturing long term relationship with clients
Open minded, excellent interpersonal and communication skills
Energetic, self-motivated, action and results-oriented
Self-starter, able to work effectively in a fast-paced and dynamic environment
Adaptable to changes, flexible, able to bring up new ideas and solutions
Team spirit, high integrity and transparency
Ability to represent the Maison in & outside the store , great presentation skills
Digitally savvy , fast learner and rigorous

Salary is commensurate with experience: CAD $23.00 - $25.00 per hour plus commission and target bonus.

Profile

Employee benefits: At our Maison, we offer a generous and comprehensive benefits package including medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401k, automatic employee contribution, employee assistance programs and more.

Equal Employment Opportunity

Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.

Additional information

#LI-TS1

TAG Heuer
MAISON

1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name: Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer’s vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph’s design and enhancing its responsiveness—a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer’s ethos, our prominent partnerships and brand ambassadors express the brand’s passion for action and high performance. These include the Oracle Red Bull Racing Formula 1 Team, the TAG Heuer Porsche Formula E Team, the Formula 1 Monaco Grand Prix and Monaco Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer ambassadors, they all share the ability to stand up to pressure, constantly pushing their limits. This illustrious group includes motorsport legends Ayrton Senna and Steve McQueen, Hollywood icons Ryan Gosling, Patrick Dempsey, Alexandra Daddario, and Wi Ha Jun, and tennis stars Naomi Osaka, Felix Auger-Aliassime and Petra Kvitovà. The brand's spirit of adventure is further represented by big wave surfers Kai Lenny and Maya Gabeira, alongside rising athletes such as Sydney McLaughlin-Levrone, Fred Kerley, Summer McIntosh, and Sky Brown.

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MAISON