Employment Type: Full-Time, Contract
Position Status: Vacant
Work Hours: 35 hours per week
Salary: $61,479 annually (Level 7), plus comprehensive benefits
Location: Toronto, Ontario
Contract Start Date: July 27, 2026
Contract End Date: June 30, 2027
Internal Application Deadline: Monday, July 6, 2026
External Application Deadline: Wednesday, July 8, 2026
JOIN OUR TEAM
Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion.
The Business Administrator is responsible for assisting the Manager with financial, administrative and IT training and support duties relating to the smooth operation of the Women’s Shelter and other programs under the supervision of the Manager. They work within a collaborative team to provide meaningful and relevant services within a theoretical feminist framework that includes a working knowledge of the dynamics and effects of trauma and oppression
ABOUT YWCA TORONTO – Women’s Shelter
Women’s Shelter is a 33-bed emergency shelter supporting women and gender-diverse people, with or without dependents, who are fleeing violence. The program includes a Transitional Housing and Support Program that offers up to two years of post-shelter support to promote safety, stability, and long-term housing outcomes.
Our shelters operate 24/7 and are grounded in feminist principles, trauma-informed and strengths-based care, harm reduction, anti-oppressive practice, transparency, and a spirit of inclusion. In addition to shelter accommodation, all programs provide nutritious and culturally diverse food, access to health care, crisis intervention, supportive counselling, individualized service planning, clinical and recreational programming, as well as opportunities to engage in advocacy.
KEY RESPONSIBILITIES-
Assists the Manager of the Women’s Shelter in developing, analyzing and monitoring budgets for the Women’s Shelter, and the Transitional Support program associated with the Women’s Shelter
- Reviews and analyzes computerized financial statements and maintains accurate records of revenue and expenses
- Prepares monthly per diem reports and invoices for submission to the City of Toronto & Inputs and exports revenue and expenses for financial statements to the Finance and IT Department
- Prepares invoices for payable and receivable accounts & distributes, monitors and reconciles petty cash, personal needs allowances, TTC and other monetary accounts
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Supervises all purchasing in the shelter including food, cleaning, health and office supplies
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Assists in monitoring food and equipment purchases and maintenance
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Supervises relief staff at the Women’s Shelter & assigns relief shifts and reviews log entries in database to ensure case data has been entered accurately
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Address day-to-day issues which may arise from the supervision of relief staff and bringsperformance related issues to the attention of the Manager
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Assists the Manager with training of shelter staff on administrative procedures
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Monitor maintenance staff and external contract workers while on the premises
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Assists in the development and monitoring of the shift schedules for the shelter and kitchen; books relief shifts & assists with orientation/training of relief staff, students and volunteers
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Maintains, records, and compiles program statistics and prepares reports and correspondence & brings any issues requiring policy decisions to the attention of the Manager
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Responsible for office equipment and troubleshooting including IT training and support to staff
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Attends staff meetings, takes minutes as required, and completes special projects when assigned
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In consultation with the Property Services Department, assists the Manager in ensuring that the shelter meets health, fire, safety and building regulations
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Engages with the staff team in reflective practice to ensure the development and implementation of quality programs and services
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Ensures that the Health and Safety Guidelines are followed in accordance with the policies and procedures of YWCA Toronto
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Participates in Supervisory meetings and shares on call duties
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Other duties as required
QUALIFICATIONS
- In-depth knowledge of commerce, business administration, accounting or office management which is normally acquired through completion of an community college diploma (Cases for Equivalency will be considered);
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3 to 5 years directly related experience in business coordination, including experience in a social service setting
- Supervisory experience
- Demonstrated knowledge and experience in general accounting practices essential
- Excellent computer skills, word processing, and experience with database software, office and accounting programs (i.e. Word, Excel, Power Point, GP Dynamics accounting software)
- Knowledge of office equipment and ability to troubleshoot and fix problems
- Excellent oral and written communication skills and experience in report writing
- Excellent organizational skills
- Experience working in a multi-service, multi-tasked environment required
- Ability to maintain a positive approach and a professional manner at all times
- Demonstrated knowledge and understanding of issues facing women such as a mental health challenges, homelessness and violence within a trauma framework
- Ability to interact with a diverse community of women within shelter and housing environments
- Demonstrated experience in working under pressure and remaining calm in a crisis
- Demonstrated crisis intervention and conflict mediation skills
Note:
- Required to work occasional evenings and weekends.
- On Call responsibilities (may be required to work occasional overnights)
- Restriction on vacation for year end, quarterly, and some annual reporting and funding application deadlines
What we offer:
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Comprehensive Medical, Vision, and Dental Coverage
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Life Insurance and Long-Term Disability Benefit
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Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%
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Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
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Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development
Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit.
Please indicate on your cover letter if you are an internal candidate. For internal applicants this position is not secondable.
Posting Date: June 26, 2026
YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.
We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.
Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health
Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.
YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender-diverse people of all races, ethnic origins, religions, abilities and sexual orientations.
YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.
YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.
YWCA Toronto is a Scent-Sensitive Workplace.
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