At Volker Stevin, our employees are key to the success of every project, contributing to the legacy we build within the communities we serve. If you're ready to take on a challenging, hands-on role where safety, teamwork, and growth are paramount, we encourage you to join our dynamic team. Together, we’ll continue to set the standard for excellence in construction.
Reporting to the Foreman, the Service Coordinator demands a high level of organization and a strong focus on customer satisfaction. As a Service Coordinator, you will take charge of coordinating and overseeing repair requests, scheduling appointments, and ensuring the efficient and prompt completion of equipment maintenance and repairs. Your exceptional communication skills, meticulous attention to detail, and ability to handle multiple tasks simultaneously will greatly contribute to the overall success of our repair department.
How You’ll Add Value
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Act as the primary point of contact for employees requesting equipment maintenance and repairs.
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Work collaboratively with the HD Tech Foreman to coordinate, prioritize and provide updates on equipment repair.
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Receive repair requests, gather necessary information, and document all relevant details accurately.
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Communicate repair timelines, and any additional requirements to relevant stakeholders in a clear and professional manner.
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Address concerns or complaints promptly and ensure a satisfactory resolution.
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Efficiently schedule repair appointments based on availability of technicians, equipment, and materials.
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Coordinate with the Repair team to ensure adequate resources are allocated for each repair job.
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Prioritize and manage repair requests based on urgency and severity, optimizing efficiency and internal customer satisfaction.
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Monitor repair progress and provide updates to relevant stakeholders on the status of their repairs, including any delays or changes.
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Create and maintain accurate records of repair orders, including internal stakeholder information, job details, parts used, and costs incurred.
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Prepare and submit repair reports, invoices, and other relevant documents in a timely manner.
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Collaborate with the accounting department to ensure accurate billing and payment processing for completed repair services.
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Collaborate with the Repair team to gain a thorough understanding of technical aspects related to repairs.
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Utilize technical knowledge to provide basic trouble shooting assistance and answer internal employee questions regarding repair processes.
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Identify potential warranty claims or issues and follow the appropriate procedures to address them.
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Proactively identify opportunities to improve repair processes, customer experience, and department efficiency.
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Collaborate with the Repair team and management to implement process enhancements and best practices.
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Stay updated with industry trends, advancements, and regulations related to construction repairs.
What You Bring
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High school diploma or equivalent (associate degree or relevant certification preferred).
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Previous experience in a customer service role, preferably in a construction or repair environment.
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Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.
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Excellent verbal and written communication skills, with a customer-oriented approach.
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Basic technical knowledge and familiarity with construction repair processes is advantageous.
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Proficiency in computer systems, including MS Office and repair management software.
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Ability to work independently as well as collaboratively in a team environment.
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Detail-oriented with a focus on accuracy and quality.
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Strong problem-solving skills and the ability to handle customer complaints professionally.
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Flexibility to adapt to changing priorities and work under pressure in a fast-paced environment.
How We Make It Count
As part of the Volker Stevin group of companies, we invest in our people by providing industry-leading support, training, and benefits that help you build a rewarding career and a strong future for your family.
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100% Employer-Paid Benefits: Enjoy industry-leading comprehensive health and wellness coverage
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RRSP: Build your future with employer RRSP contributions for eligible employees
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Long-Term Careers: Join a team with an average tenure of 7.3 years across all roles
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Seasonal Rehire Loyalty: 44% of seasonal employees return year after year
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Professional Growth: Access 500+ training courses in safety, upskilling, and leadership development
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Unlimited Potential: Be part of a company that supports your goals and helps you succeed
Our Commitment to You
Safety Isn’t Just a Priority—It’s a Value. Safety is woven into the fabric of who we are and how we operate. It’s not a box we check off; it’s a commitment that guides every decision we make, every process we implement, and every project we undertake. Because at the end of the day, when we say safety is a value, we mean it’s a promise we make to our people, families, and the communities we serve.
True to Our Word, True to Our People. Our culture is grounded in humility and authenticity, with a deep commitment to family. We believe in supporting each other, no matter the role or title. When we say we care, we mean it—our actions match our words. Everyone is empowered, valued, and respected, because being 'true to our word' means being 'true to our people.'
Interesting Projects and Skill-Building Work. Volker Stevin is known for its ability to take on complex projects of all sizes, from large-scale infrastructure builds to specialized niche developments to highway maintenance and more. This diversity in project scope and complexity means that our employees have access to new opportunities across our family of companies that challenge them to think creatively and develop new skills.
Join a Team Where People Truly Matter
Since 1978, Volker Stevin has been dedicated to enhancing communities and connecting people with progress. As part of the VolkerWessels family, we specialize in civil construction and rehabilitation, highway maintenance, civil works, and bridge construction across Western Canada and the northwestern United States.
We don’t just build and maintain infrastructure—we create connections that shape the future. Every employee plays an essential role in our success, fostering a collaborative environment where safety comes first, people are our greatest asset, and exceptional performance enables us to build lasting legacies in the places we call home.
