Supervisor Responsibilities
This job has minimal supervisorial responsibilities, limited to leading and motivating a team within a work area(s) to accomplish the assigned duties.
Summary
The expectation of this position is that the employee performs their duties and responsibilities in an efficient and effective manner. Furthermore, the expectation is to perform these duties while working as a part of a team.
Essential Duties & Responsibilities
- Respond to requests for technical assistance for the following technologies: Windows, Microsoft Office 365, Clover, printer routing, basic network connectivity, etc.
- Educate yourself on the IT & POS solutions that are implemented and help develop training plans and documentation for users.
- Configure, deploy, troubleshoot, and provide support for Clover POS hardware, Network printers, desktop computers, mobile devices, and printers.
- Help coordinate event setup plans and post event storage for POS devices.
- When required, work with our client’s onsite IT team to communicate related network issues and find resolutions.
- Involves logging all interactions, and escalating situations requiring urgent attention to Coordinator and Manager.
- Must follow established IT policies and procedures
- Assist with setting up employee accounts
- Assist in analyzing problems and developing recommendations and action plans. Contribute to resolutions of incidents and service requests using available information resources. Assist in documenting and tracking all resolutions.
- Advise users on appropriate action and clearly set expectations.
- Must have strong communication, interpersonal, troubleshooting, and organizational skills.
- Must have the ability to be independent, flexible, self-motivated, and a team player.
- Must be nice.
- All other tasks as delegated by manager.
Work Environment
The work environment characteristics described below are representative of those an employee may encounter while performing the duties of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties of this position.
This position involves working in a unique environment. This is an event based venue and has characteristics that are inherent to an event based industry. We are licensed to carry and serve alcohol, and this is a very large part of our business. The majority of the positions we hire, come into contact with alcohol. This is not only an event based work environment; but is also a sports stadium, and as such is subject to crowds, lots of noise, and intoxicated guests. The safety of our employees is of the utmost importance, measures are taken to mitigate and reduce risk.
Language Skills
- English is the working language at this job location. Candidate must be able to understand, read, write, and speak English.
- French is considered an asset but is not mandatory.
Qualifications
- Must have a minimum 1-year experience in technology management or Education equivalent.
- You have experience or interest in working with
LAN and WAN technology and concepts
Windows 7, 8, 10
Office 2013, 2016, 365
Active Directory
Exchange 2007, 2010, 2013
SharePoint 2013
iPhone, iPads, HP and Android devices
Point of Sales Devices
- POS system experience is considered an asset.
- Proficient in Excel
- Must be able to work events as scheduled, including nights, weekends and holidays
- Excellent customer service skills are considered an asset.
- Smart Serve certification is considered an asset.
Pay: $20.86 per hour
Benefits:
- Casual dress
- Discounted or free food
Experience:
- technology management or Education equivalent: 1 year (required)
Language:
Work Location: In person
