Why Join Us?
Are you the kind of sales pro who jumps at the chance to break the mold, stand out, and make your mark? At Silver Hotel Group, we believe small gestures go a long, long way. We're looking for someone who brings a spirit of fun and creativity to work and thrives on the chase of building something extraordinary.
Join our mission to ignite ambition, nurture confidence, and empower defiance of convention. In short—we want you to help us build something exceptional.
Fairfield Inn & Suites Ottawa Kanata has an existing vacancy for a Guest Service Agent. This position will be responsible for supporting the daily operations of the reception team in our one-of-a-kind pretty incredible hotel.
Your Role
Reporting to the Guest Services Manager, the Guest Service Agent will:
- Maintain a warm and friendly demeanor at all times with guests and team members;
- Comply with all company standards and brand standards, if applicable;
- Interact with all guests during check-in and check-out procedure;
- Create and cancel reservations as required, handle check-in and check-outs;
- Greet all incoming and outgoing calls in a professional and timely manner;
- Review logbook, and emails daily and complete all tasks on the checklist;
- Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
- Balance and prepare individual paperwork for closing of shift with hotel standards;
- Work closely and maintain proper communication with all hotel departments;
- Handle guest registration and room assignments, accommodating special requests whenever possible;
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
- Perform other duties assigned by the Supervisor or department manager.
Your Superpowers
- Strategize and deliver result-driven sales plans that hit revenue targets and expand market presence—across all segmentation markets.
- Cultivate and nurture relationships with corporate clients, event planners, agencies, and more.
- Collaborate on marketing materials, proposals, presentations—and make them pop.
- Monitor performance metrics and steer adjustments to optimize results.
- Negotiate deals that benefit both clients and our brand.
- Work cross-functionally with teams such as operations, finance, events, and programming to guarantee exceptional results and guest experiences.
- Stay sharp on market trends, competitors, and customer needs—and let your insights drive innovation.
What You Bring to the Table
- Minimum two years’ Guest Services or hospitality or service industry experience;
- Previous supervisory responsibilities preferred in a customer facing and/or hospitality position;
- Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
- Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity;
- Demonstrated ability to interact in a team environment with several divisions/ departments
- Excellent written and verbal communication skills are essential;
- Computer literate in property operating systems such as Opera, Maestro., as well as being proficient MS Office (Word, Excel, Power Point) is an asset;
- Ability to work flexible shifts which may include but not limited to days, evenings, overnights, weekends, and holidays as required by management and the operations.
- Laser-sharp attention to detail with strong problem-solving prowess.
- A passion for culture—someone who lives and breathes our values of Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.
Why You'll Love Working Here
At SHG, our people come first. With 600+ team members, our mantra of “You Matter” resonates through everything we do—from engagement to retention.
- Culture you’ll love—fun, recognition, authentic, and vibrant.
- Top-tier benefits—including Scholarship Opportunities, RRSP matching, wellness credits, team events, recognition, and hotel stay discounts.
- A chance to shape the success of our Kanata hotels.
- Full commitment to inclusivity, equality, and accessibility.
Ready to Stand out & make your mark?
If you’re someone who thrives on creativity, strategy, and making a meaningful impact—let’s talk!
Apply now and help us write the next bold chapter in Kanata’s hospitality scene.
About Fairfield Inn & Suits Ottawa Kanata
https://www.silverhotelgroup.com/hotel/fairfield-inn-suites-by-marriott-ottawa-kanata/
The Fairfield Inn & Suites By Marriott Ottawa Kanata is conveniently located near downtown Ottawa, and is steps away from several world-class dining and cultural attractions. The hotel is two minutes away from Scotiabank Place, home of the Ottawa Senators NHL hockey team and a popular concert venue. Other attractions located nearby include the Rideau Canal, National Arts Centre, Parliament Buildings and Gatineau Park.
About Us
https://www.silverhotelgroup.com/
Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.
At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.
As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.
Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.
Help us build something exceptional!
The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.
The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.
